Summary
Overview
Work History
Education
Skills
Accomplishments
Certification
Languages
Hobbies
Additional Information
Timeline
Generic
Paulina Robeson

Paulina Robeson

Poznan,06

Summary

A hospitable and empathetic listener with impeccable communication focused on individual needs. Additionally, a presentable and hard working team player who can support and inspire the team. Has outstanding organizational skills enabling the provision of high-quality services to ensure the trust and safety of both the client and the company. Always focused on making sure that every person's expectation is met to the highest possible standards by having an outgoing, polite and professional attitude towards all customers. Naturally enjoy talking to people and much experienced in overseeing the smooth running of a busy environment, and in creating a unique relaxed style and atmosphere. Ready for new challenges, and seeking a suitable position with a reputable and exciting company.

Overview

14
14
years of professional experience
1
1
Certification

Work History

Secretary's Assistant

MRPP Planning Practice
01.2017 - 09.2023
  • Working as part of a team that includes professionals and managers.
  • Responsible for greeting all guests to the office and promoting in-house hospitality whilst serving beverages to guests.
  • Ensuring guest satisfaction.
  • Ensuring that clients enjoy their refreshments and taking action to correct any problems.
  • Using the guest’s name as often as possible.
  • Keeping the place of work and surrounding area clean and organized at all times.
  • Escorting customers to their meeting rooms.


I supported and motivated the team, providing effective assistance to clients in the legal industry. I was also responsible to oversee the company's performance. One of my tasks was to write weekly and monthly reports for the senior department. My position in this department also involved a collaboration with internal stakeholders to effectively solve issues.

I particularly enjoyed overseeing team's training progress that resulted in mutual improvement of the team's knowledge as well as improvement of customer satisfaction scores.

(Au Pair, Shop Assistant, Front of House Cafe)

Various Employers
07.2014 - 12.2016
  • Enhanced cultural exchange experiences by sharing customs, traditions, and native language with host family members.
  • Collaborated closely with parents to establish consistent routines expectations promoting stability and security for their children.
  • Prepared healthy foods and beverages at the cafe based on optimal dietary guidelines.
  • Developed bilingual abilities in English through immersive conversation and activities.
  • Developed customer service skills in a retail environment.

Musician - Instrumentalist

Kopalnia Wegla Brunatnego
10.2012 - 07.2014

By playing in the orchestra and as a part of a marching band, I developed positive problem-solving skills, self-expression, memory skills and self-esteem.

Music Teacher

Municipal Cultural Center
01.2010 - 06.2014

Introducing innovative teaching methods. I developed analytical thinking skills, systematic approach, consistency in action, support and good contact with students, punctuality and creativity.

Education

High School Diploma -

Music School (Name of Ignacy Jan Paderewski)
Konin
06.2014

High School Diploma -

High School (Name of Krzysztof Kamil Baczynski)
Konin
06.2012

Skills

  • Customer relations and communications
  • Office Administration
  • Scheduling appointments
  • Travel Arrangements
  • Customer Service
  • Critical Thinking
  • Workflow Planning

Accomplishments

Diploma in dressing hair (Certificate in hair styling) 2022

Due to my interest in aesthetics, I took an intensive two-week hair styling course completed with an exam and a certificate.

Certifying body: International Make-up Association IMA

Location: The London School of Make-up

Certification

Volunteering - International Violin Competition of Henryk Wieniawski 2022

Three weeks of active help as a volunteer in the press office, taking care of journalists and competition participants from abroad. I propagated an empathetic approach to make sure everyone feels comfortable and safe.

Languages

Polish
Native language
English
Advanced
C1

Hobbies

Ballroom dancing, salsa and bachata.

Pilates. Yoga. Running.

Mediation.

Reading.

Additional Information

I lived in London over the past 9 years. I take joy in speaking English. Being exposed to a variety of cultures made me sensitive to an individual approach to each person. Winning work ethic, ambitious mindset and a desire to succeed are my essentials. I worked as a secretary's assistant in a London’s office. Delivering help and assistance brings me constant satisfaction. I am a highly ambitious person. If I were to mention my top qualities it would be an enthusiasm, attention to the detail, reliability, a positive "can-do" attitude and initiative. I lead an active lifestyle while looking after a balanced diet. It is worth encouraging others to pamper and take care of themselves by making sure they choose the right service in the future as well as repeat their experiences.

Over the last decade, I have also been a recipient of an impeccable customer service due to visiting high end restaurants in London and other countries. Such experiences increased my knowledge on the importance of quality in a hospitality sector and lasting impressions they can leave. As a result, I am eager to contribute to creating life time experiences for people I am passionate to serve in the future. Living in a hectic environment enabled me to successfully work under pressure.


Multiple nationality - a holder of a British and Polish passport.

I don't have a family - I'm single.

Timeline

Secretary's Assistant

MRPP Planning Practice
01.2017 - 09.2023

(Au Pair, Shop Assistant, Front of House Cafe)

Various Employers
07.2014 - 12.2016

Musician - Instrumentalist

Kopalnia Wegla Brunatnego
10.2012 - 07.2014

Music Teacher

Municipal Cultural Center
01.2010 - 06.2014

High School Diploma -

Music School (Name of Ignacy Jan Paderewski)

High School Diploma -

High School (Name of Krzysztof Kamil Baczynski)
Paulina Robeson