Paulina Zwyrtek
Krakow,Poland
Summary
Experienced monitoring and customer success specialist, skilled in communication, organization and team working. My proficiency in English, in addition to the university experience, enables successful communication and function in international environment. Furthermore, willingness to learn, combined with problem solving, empowers me in embracing new tasks, challenges and opportunities.
Overview
3
3
years of professional experience
3
3
years of post-secondary education
Work history
Monitoring Specialist
Potestas
Krakow, Poland
2025.09 - Current
- Monitored refrigeration equipment to ensure timely processing and support.
- Responded to equipment malfunctions to minimize downtime and ensure operational continuity.
- Communicated with services and stores in order to address and resolve equipment malfunctions.
Customer Success Specialist
Shell
Krakow, Poland
2023.10 - 2025.06
Customer Operations; B2C (Polish Market)
- Engaged in direct communication with customer in order to accurately address issues and inquiries.
- Managed customer applications to ensure timely processing and support.
Summer Internship
Shell
Krakow, Poland
2023.07 - 2023.09
Customer Operations; B2C (Polish Market)
- Engaged in direct communication with customers in order to accurately address issues and inquiries.
- Managed customer applications to ensure timely processing and support.
Education
Master Degree - International Business
Krakow University of Economics
Krakow, Poland 2024.10 -
Bachelor Degree - International Business
Krakow University of Economics
Krakow, Poland 2021.10 - 2024.07
Skills
- Communication skills
- Public speaking
- Organization
- Client orientation
- Problem-solving
- Team working
- Willingness to learn
- Data analysis
Languages
English
Advanced (C1)
Polish
Native
Timeline
Monitoring Specialist
Potestas
2025.09 - Current
Master Degree - International Business
Krakow University of Economics
2024.10 -
Customer Success Specialist
Shell
2023.10 - 2025.06
Summer Internship
Shell
2023.07 - 2023.09
Bachelor Degree - International Business
Krakow University of Economics
2021.10 - 2024.07