Summary
Overview
Work History
Education
Skills
Languages
References
Timeline
StoreManager

Pavlina Ivanova

Burgas Bulgaria,0

Summary

Results-driven and motivated employee with a strong work ethic, adaptability, and exceptional interpersonal skills. Proven ability to work independently and quickly learn new skills. Dedicated to providing excellent customer service and creating memorable experiences for every customer.

Overview

19
19
years of professional experience

Work History

Shop Manager

Fishermans Deli
Dunkeld
03.2014 - 09.2024
  • Consistently upheld exceptional customer service standards in all departments
  • Created and executed procedures for shop efficiency
  • Performed routine inventory audits to maintain precise stock records
  • Oversaw employee performance regularly
  • Handled customer inquiries promptly.
  • Oversee daily operations, including opening and closing procedures
  • Addressed customer complaints with efficiency and professionalism.
  • Evaluated sales metrics to discern consumer behavior patterns
  • Created competitive pricing strategies to boost profitability
  • Coordinated staff scheduling based on operational demands
  • Oversaw daily tasks by setting procedures
  • Handled incoming inquiries through phone and email
  • Enhanced cost control measures to boost profitability
  • Managed comprehensive accounting records by monitoring sales, purchases, and requisition documentation
  • Cultivated strong vendor connections
  • Supervised payroll administration
  • Addressed customer grievances with professionalism, boosting store reputation
  • Generated comprehensive shop performance reports

Cafe Manager

Market Place Caffe
Johannesburg
03.2007 - 01.2014
  • Created guidelines for improving service quality
  • Managed day-to-day functions in the cafe for operational efficiency
  • Facilitated positive dining experiences through effective communication
  • Recruited and trained cafe staff
  • Managed consistent accuracy in the cash handling system
  • Coordinated employee schedules for maximum productivity.
  • Managed timely acquisition of necessary operational supplies within financial constraints.
  • Reconciled daily sales per shift
  • Assigned tasks to team members, establishing clear objectives.
  • Trained staff to optimize performance

Call Center Representative

Sansui
Johannesburg
10.2005 - 01.2007
  • Resolved customer service concerns efficiently during calls
  • Delivered precise details on products and services
  • Addressed customer complaints promptly, ensuring satisfaction
  • Leveraged expertise to promptly address customer questions.
  • Engaged with customers through phone calls and emails, ensuring professional conduct
  • Engaged with callers, confirming details while diffusing tension
  • Exceeded performance standards for call handling metrics regularly
  • Resolved problems with expertise, boosting service quality

Education

Accounting and Finance

Burnam Business Collage
Burnam
09-2003

Skills

  • Workforce Scheduling
  • Point Of Sale Management
  • Recruitment Leadership
  • Collaborative Task Distribution
  • Retail Visual Merchandising
  • Customer Engagement
  • Customer Service
  • Accounts Receivable
  • Accounts receivable management
  • Sales recordkeeping
  • Invoice balancing
  • Internal Controls

Languages

Bulgarian
First Language
English
Proficient (C2)
C2

References

References available upon request.

Timeline

Shop Manager

Fishermans Deli
03.2014 - 09.2024

Cafe Manager

Market Place Caffe
03.2007 - 01.2014

Call Center Representative

Sansui
10.2005 - 01.2007

Accounting and Finance

Burnam Business Collage

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Pavlina Ivanova