Summary
Overview
Work History
Education
Skills
Languages
Timeline
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Paweł Dziewit

Paweł Dziewit

Sosnowiec

Summary

Accomplished Customer Care professional with 7+ years of experience effectively addressing customer requests and concerns. Demonstrated expertise in providing relevant information and options to successfully resolve issues. Known for maintaining an upbeat and energetic demeanor while handling difficult situations through resourcefulness and adaptability.

Overview

10
10
years of professional experience

Work History

Senior Care Coordinator

Henry Meds
02.2024 - 04.2025
  • Delivered high-level support via tickets, live chat, and phone, consistently exceeding monthly KPI targets.
  • Handled customer escalations with professionalism and empathy, ensuring resolution and retention.
  • Acted as a go-to support for new agents, leading upskill sessions and delivering onboarding trainings.
  • Recognized by management for reliability, initiative, and cross-team collaboration

Care Coordinator

Henry Meds
02.2023 - 02.2024
  • Built strong relationships with clients to deliver emotional support and companionship.
  • Determined need for special assessment activities for complex cases, effectively handling care plans.
  • Monitored, tracked, and conveyed important patient information to healthcare staff to help optimize treatment planning and care delivery.
  • Used company software and databases to maintain records of services performed and patient conditions.
  • Managed approximately 30 incoming calls, emails and faxes per day from customers

Senior Staff Associate

AT&T
01.2022 - 01.2023
  • Onboarding new employees to the structure of the company
  • Handling inbound calls from chronic callers
  • Manage large amounts of inbound calls during the shift
  • Seize opportunities to upsell products

Staff Associate

AT&T
06.2021 - 12.2021
  • Solving technical difficulties regarding internet, home phone, tv
  • Meet personal and group targets every month

Phone Sales Representative

UPC Polska
01.2018 - 01.2021
  • Maintained strong call control to keep customers focused on sales offerings.
  • Managing around 20-30 inbound calls every day
  • Informed current and prospective customers of promotions and new or upgraded products.

Telesales Representative

Orange Polska
03.2016 - 10.2017
  • Making 20-30 calls weekly to existing and new customers for business growth.
  • Presenting every possible offer to existing customers

Warehouse Worker

Albert Heijn
08.2015 - 03.2016

Education

High School Diploma -

VI Liceum Ogólnokształcące Im Janusza Korczaka
Sosnowiec
05.2015

Skills

  • Proficient in MS Office
  • Proficient in managing disputes
  • Experience with Zendesk and CRM tools
  • Live Chat & Phone Support
  • Ticket Management & Escalation Handling
  • Data Entry & Reporting
  • Remote Team Communications Tools (Slack, Zoom)
  • Problem-Solving Under Pressure
  • Leadership & Team Support

Languages

Polish
Bilingual or Proficient (C2)
English
Advanced (C1)
German
Elementary (A2)

Timeline

Senior Care Coordinator

Henry Meds
02.2024 - 04.2025

Care Coordinator

Henry Meds
02.2023 - 02.2024

Senior Staff Associate

AT&T
01.2022 - 01.2023

Staff Associate

AT&T
06.2021 - 12.2021

Phone Sales Representative

UPC Polska
01.2018 - 01.2021

Telesales Representative

Orange Polska
03.2016 - 10.2017

Warehouse Worker

Albert Heijn
08.2015 - 03.2016

High School Diploma -

VI Liceum Ogólnokształcące Im Janusza Korczaka

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Paweł Dziewit