Paweł Maciejewski
Poznań,Wielkopolskie
personal information
Date of Birth: 07/01/99
Overview
3
3
years of professional experience
Work History
Senior Customer Service Representative
Majorel Polska
Poznań
04.2023 - Current
- First point of contact for operational issues, questions about contracts, expansion to new markets on the customer platform and comments and complaints
- Enhanced customer satisfaction by promptly addressing and resolving complex inquiries and complaints.
- Streamlined customer service processes for increased efficiency and improved response times.
- Mentored junior team members, contributing to their professional development and overall team success.
- Collaborated with cross-functional teams to develop new strategies for enhancing customer experience.
- Consistently exceeded performance targets, earning recognition as a top-performing Senior Customer Service Representative on multiple occasions.
- Developed comprehensive knowledge of company products and services in order to provide accurate information to customers.
- Utilized CRM tools effectively for efficient tracking and reporting of customer interactions and outcomes.
- Developed solutions-oriented approaches when faced with challenging situations or dissatisfied customers.
- Proactively identified potential problems or obstacles related to customer needs before they arose.
- Addressed escalated issues with diplomacy and tact while finding resolutions that satisfied both the client''s concerns and company interests.
- Demonstrated excellent multitasking abilities by managing multiple concurrent tasks while ensuring timely completion.
- Resolved customer service issues using company processes and policies and provided updates to customers.
- Responded to customer calls and emails to answer questions about products and services.
- Advanced handling of more than 20 internal customer tools.
- Supporting the business partner in mapping the product catalogue to JSON, XML object patterns / Ensuring the data in the customer's product catalogue sent via API is correct by mapping it to JSON, XML object patterns.
- Support the business partner in understanding the legal requirements imposed by country or EU legislation and how to implement them on the client's platform
- Monitoring and analysis of prices provided by the partner via MicroStrategy tool.
- Close cooperation with internal customer departments to verify the correctness of business partner data.
- Working with data and images provided by business partners.
- Carrying out documentation via CRM platform - SalesForce.
Customer Service Specialist
Majorel Polska
Poznań
09.2021 - 04.2023
- Ensuring that the data in the customer's product catalogue sent via the API is correct by mapping them to object templates in JSON, XML format.
- Error analysis of mapped customer products and application of internal procedures and systems to resolve them.
- Using the platform and the Github repository.
- Monitoring of uploaded data via Scalyr tools (Dataset Inc).
- Working with Apache Superset application for data visualisation and exploration.
- Ensuring correctness of uploaded product metadata.
- Tracking of projects and requests in Atlassian Jira.
- Checking stock levels via internal applications.
- Email correspondence with the business customer via the CRM platform.
- Guiding the business customer through a range of requirements and internal processes.
- Adhering to project KPIs.
- Reporting your performance to your superiors.
- Supporting junior colleagues.
- Working closely with internal departments.
- Enhanced customer satisfaction by resolving issues promptly and professionally.
- Reduced response time for customer inquiries by streamlining communication processes.
Office Work Technician
Międzyrzecz District Office
Międzyrzecz, Poland
04.2021 - 09.2021
- Drafting and maintaining office correspondence
- Operation of office software and equipment
- Filing and storage of official documentation
- Performing clerical tasks, e.g. receiving and labelling of correspondence, distribution of letters, preparing correspondence for dispatch by post and electronic mail
- Provision of information by telephone.
Administration Technician
Międzyrzecz District Office
Międzyrzecz, Poland
09.2020 - 03.2021
- Customer service
- Preparation of incoming and outgoing correspondence
- Preparation of documents
- Preparation of data sheets
- Filing of documents
- Maintenance of office work equipment and devices and use of computer programs and tools for office work
- Service to clients in a foreign language (English).
Education
High School Graduate -
Heliodor Święcicki High School in Międzyrzecz
Międzyrzecz, Poland06.2018
Skills
- MicroStrategy
- Jira
- JSON
- XML
- Customer Support
- Live Chat Support
- CRM Software
- Complaint Resolution
- Organizational Skills
- Task Prioritization
- Multitasking
- Decision Making
- Microsoft Office Suite
- Interpersonal Skills
- Adaptability
- Effective Communication
- Attention to Detail
- Active Listening
- Office Equipment Proficiency
Languages
English
Full Professional
hobbies and interests
- Tactical, analytical and psychological aspects of football (soccer)
- Creative writing
- Cooking
References
References available upon request.
Timeline
Senior Customer Service Representative
Majorel Polska
04.2023 - Current
Customer Service Specialist
Majorel Polska
09.2021 - 04.2023
Office Work Technician
Międzyrzecz District Office
04.2021 - 09.2021
Administration Technician
Międzyrzecz District Office
09.2020 - 03.2021
High School Graduate -
Heliodor Święcicki High School in Międzyrzecz