Paweł Schweda
Summary
Experienced professional with 16 years of expertise supporting VMware environments and resolving complex hardware and software issues. Proficient in administering Windows systems, implementing security patches, and managing computer hardware problems. Recognized for exceptional customer service skills, adept at handling inquiries and providing prompt solutions to challenging incidents. Valuable asset to any organization with the ability to analyze problems and deliver effective resolutions as a third line of support.
Overview
19
19
years of professional experience
1
1
Certification
Work History
Application Specialist
Eviden Poland R&D
04.2023 - Current
- Installation, configuration and administration of Windows Server operating systems, enhancing the performance and reliability of IT infrastructure.
- Management of internal systems integrated with Windows environments, ensuring seamless operations.
- Support of monitoring tools to optimize IT infrastructure performance and promptly address any issues.
- Administration of data transfer processes, enhancing efficiency and security.
- Incident resolution, reducing downtime and maintaining business continuity.
- Electronic Data Interchange.
Application Specialist
Atos Global IT Solutions
07.2021 - 03.2023
- Installation, configuration and administration of Windows Server operating systems, enhancing the performance and reliability of IT infrastructure.
- Management of internal systems integrated with Windows environments, ensuring seamless operations.
- Support of monitoring tools to optimize IT infrastructure performance and promptly address any issues.
- Administration of data transfer processes, enhancing efficiency and security.
- Incident resolution, reducing downtime and maintaining business continuity.
- Electronic Data Interchange.
Infrastructure Analyst Windows Administrator
Capgemini Polska Sp. z o.o.
11.2017 - 06.2021
- Installation, configuration and administration of Windows Server operating systems
- Administration of internal systems operating under the control of Windows systems
- Support for the vmware environment
- Implementing security patches
- Support for tools used to monitor IT infrastructure
- Solving the most difficult incidents and analyzing problems as the third support line.
- Changemanagement
German Customer Service Specialist
Capgemini Polska Sp. z o.o.
11.2016 - 10.2017
- Handling of incoming calls from the first support line from foreign customers regarding problems with computer hardware, software and the network
- Providing professional and reliable support for clients in solving reported problems
- Analyzing and solving more complex problems related to daily computer operation
- Transfer of more complex queries to relevant IT support teams.
German Customer Service Advisor
Capgemini Polska Sp. z o.o.
11.2014 - 10.2016
- Handling of incoming phone calls and e-mails from foreign clients regarding problems with computer hardware, software and the network
- Providing professional and reliable support for clients
- Registering and classifying upcoming notifications
- Prioritizing upcoming notifications
- Analyzing and solving problems related to daily computer operation
- Transfer of more complex queries to relevant IT support teams.
Senior Electronic Engineer
Allnet Sp. z o.o. Sp. k.
02.2013 - 10.2014
- Diagnosis and repair of electronic in network devices
- Client consultancy
- Supervision of other service personnel.
Senior Electronic Engineer
WISP.PL
10.2010 - 01.2013
- Diagnosis and repair of electronic in network devices
- Client consultancy
- Supervision of other service personnel.
Electronic Technician
CityMedia Net
01.2009 - 09.2010
- Diagnosis and repair of electronic in network devices
- Client consultancy
Network Technician
CityMedia Net
11.2007 - 12.2008
- Service and installation of network equipment for customers
Network Technician
P.W. AZIR
01.2007 - 10.2007
- Service and installation of network equipment for customers
Education
Master of Science (MS) - Informatics
Opole University of Technology (OUTech)
07.2025
Engineer - Robotics, and Automation Engineering
Opole University of Technology (OUTech)
05.2008
Technical School of Electricity - electric technician, electric machines and engines
Technical School of Electricity in Opole
05.2004
Skills
- Computer skills
- Windows administration
- Vmware knowledge
- Client relations and service
- AWS
- Bash
- Microsoft 365
- Data transfers
- EDI
- IDoc
Certification
- 2022-04 AWS Certified Cloud Practitioner, AWS Learning Platform
- 2013-10 Cisco CCNA
- 2004-05 SEP E1
Languages
German
Bilingual or Proficient (C2)
English
Advanced (C1)
Polish
Bilingual or Proficient (C2)
Hobbies and Interests
Cycling, Lego, Railway models
Disclaimer
I hereby consent to my personal data being processed for the purpose of considering my application for the vacancy.
Timeline
Application Specialist
Eviden Poland R&D
04.2023 - Current
Application Specialist
Atos Global IT Solutions
07.2021 - 03.2023
Infrastructure Analyst Windows Administrator
Capgemini Polska Sp. z o.o.
11.2017 - 06.2021
German Customer Service Specialist
Capgemini Polska Sp. z o.o.
11.2016 - 10.2017
German Customer Service Advisor
Capgemini Polska Sp. z o.o.
11.2014 - 10.2016
Senior Electronic Engineer
Allnet Sp. z o.o. Sp. k.
02.2013 - 10.2014
Senior Electronic Engineer
WISP.PL
10.2010 - 01.2013
Electronic Technician
CityMedia Net
01.2009 - 09.2010
Network Technician
CityMedia Net
11.2007 - 12.2008
Network Technician
P.W. AZIR
01.2007 - 10.2007
Engineer - Robotics, and Automation Engineering
Opole University of Technology (OUTech)
Technical School of Electricity - electric technician, electric machines and engines
Technical School of Electricity in Opole
Master of Science (MS) - Informatics
Opole University of Technology (OUTech)
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