PAWEŁ BOROWSKI
Service Desk Agent
Wrocław
Summary
I am an experienced Service Desk Agent with a strong technical background and proven skills in user support. I specialize in diagnosing and resolving hardware and software issues. I have hands-on experience with ticket management systems and user account administration in Active Directory environments. In my daily work, I have dealt with: Troubleshooting technical issues related to computers, printers, VPNs, and business software. I am committed, capable of working under pressure, and dedicated to delivering high-quality customer service. I am eager to grow professionally, acquire new skills, and expand my knowledge in a dynamic IT environment.
Overview
6
6
years of professional experience
4
4
years of post-secondary education
2
2
Languages
Work History
Service Desk Agent
Fujitsu
01.2022 - Current
- Collaboration with IT teams to ensure effective development and sustainable support for project operations
- Receiving, categorizing, and resolving user issues related to technical problems (e.g., computers, software, network)
- Documenting incidents in the ticket management system
- Escalating more complex issues to the appropriate technical teams (second/advanced support lines)
- Tracking the status of open tickets and ensuring timely resolution of issues
- Resolving basic hardware and software issues (e.g., password resets, software installations)
- Assisting with network access issues, user accounts, and application problems
- Working across multiple applications like: Powershell, SSCM, Active Directory, Exchange Admin Center
Receptionist
Le mans Karting Truck
01.2019 - 01.2022
- A receptionist at a go-kart track is responsible for greeting customers, handling bookings, and managing payments. Ensure that drivers are properly signed in, explain safety rules, and assist with any inquiries.
Education
Secondary Education
Elektroniczne Zakłady Naukowe
Wrocław 09.2011 - 04.2015
Skills
- Attention to details
- Problem-Solving Skills
- Ability to connect the dots
- Efficient Information Retrieval
- Stress Management Expertise
- Efficient navigation in the Windows 10 environment
- Quick learning of new tools and technologies
- Professional handling of clients and end-users
- Patience and empathy
- Collaborative Problem Solving
Consent
Wyrażam zgodę na przetwarzanie moich danych osobowych zawartych w CV na potrzeby obecnego procesu rekrutacji zgodnie z Rozporządzeniem Parlamentu Europejskiego i Rady (UE) 2016/679 z dnia 27 kwietnia 2016 r. (RODO).
Hobbies
Video games and competitive multiplayer gaming – I am passionate about games that help me develop strategic thinking and quick decision-making skills. Additionally, interacting with players from all over Europe provides an excellent opportunity to improve my language skills and communication in an international environment.
Psychology – I am deeply interested in exploring the intricacies of the human mind and behavior. I focus on understanding what shapes our decisions, motivations, and interactions. This passion helps me better understand people, which contributes to more effective collaboration in diverse teams.
Timeline
Service Desk Agent
Fujitsu
01.2022 - Current
Receptionist
Le mans Karting Truck
01.2019 - 01.2022
Secondary Education
Elektroniczne Zakłady Naukowe
09.2011 - 04.2015
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