Paweł Brożyna
Kraków
Summary
Solution-oriented Payment Operator manages financial documentation and transactions. Achieves targets using problem-solving mindset, forming practical solutions to help customers comply with payment plans. Diplomatic communicator maintains professionalism and tact when navigating heated discussions.
Overview
7
7
years of professional experience
2
2
years of post-secondary education
Work history
Payments Executive
HSBC
Kraków
2022.07 - Current
- Calculated debt amounts using financial records.
- Created solutions to overcome obstacles impacting customers' ability to repay debt.
- Wrote professional letters, emails and memoranda for business communication.
- Produced clean, error-free professional business correspondence for office team used MS Office.
- Processed new customer payments, coordinated related documentation and adjusted account balances.
- Handled incoming calls for staff, answering questions, directing calls and documenting messages.
- Ensured all financial transactions are posted timely, accurately and all accounts are properly reconciled on a daily basis.
- Trained other team members for various processes and procedures.
Radio Broadcaster
UJOT FM
Kraków
2021.10 - Current
- Found, researched, fact-checked and wrote scripts for relevant topics in local news
- Announced ads, song switches and breaking news segments for radio broadcasts
- Facilitated live coverage of special events, promotions and sports matches
- Selected and created audio cuts and pre-produced audio programs for more fluid broadcasting.
IT Recruiter
Octopus Partners
Katowice
2022.03 - 2022.05
- Conducted research, gathered information from multiple sources and presented results
- Prepared variety of different written communications, reports and documents
- Created spreadsheets using Microsoft Excel for daily, weekly and monthly reporting
- Used coordination and planning skills to achieve results according to schedule
- Optimized sourcing networks and used proactive methods to direct source candidates
- Interviewed candidates using different interview methods and approaches.
Sport Advisor, Bike Mechanic, Sales Trainer
Decathlon Plaza
Kraków
2020.03 - 2022.03
- Monitored company inventory to keep stock levels and databases updated
- Offered friendly and efficient service to customers, handled challenging situations with ease
- Serviced, maintained and repaired bicycles with focus on efficiency, quality and safety
- Provided recommendations to clients in alignment with needs, preferences and budgets
- Assessed training program effectiveness on regular basis and improved upon deficient areas
- Trained and mentored new personnel hired to fulfill various roles.
Taxi Driver
Presto
Kraków
2021.06 - 2021.09
- Waited for passengers at designated high-volume locations such as airports and popular nightlife spots
- Calculated rides costs, received money and returned change
- Checked in with dispatch to determine schedule and planned pickups
- Minimized mechanical issues by adhering to vehicle maintenance schedule
- Maximized passenger satisfaction by keeping vehicles in safe and clean operating condition.
Event Assistant
Scena Kulturalna
Władysławowo
2018.07 - 2019.08
- Performed event coordination for larger parties and gatherings
- Welcomed guests to events, checked invitations and oversaw proper seating
- Confirmed proper balance of cash boxes following ticket sales, maintaining top accuracy
- Performed post-event tasks such as breaking down areas, removing trash and cleaning facilities
- Maintained strong vendor relations to effectively handle challenging events demands
- Utilized social media, email and web to engage target audience and promote events.
Sales Specialist, Bike Mechanic
Król Pik Rowery
Tarnobrzeg
2017.05 - 2018.05
- Drafted, finalized and submitted paperwork to complete sales
- Followed up with customers after completed sales to assess satisfaction and resolve technical or service concerns
- Handled estimation of parts, bike and component repairs and replacements
- Coordinated cycle workshop and sales operations, demonstrating products to potential clients in alignment with individual needs
- Helped customers select bicycles to fit body size and intended bicycle uses.
Education
BA - Journalism and Social Communication
2021.10 -
Automotive Technologies, Eng. - undefined
2019.10 - 2021.05
Skills
- Languages
- Interviewing
- Client relationship management
- Recruitment and retention strategies
- Sports knowledge
- Bike Assembly
- Problem-Solving
- Decision Making
- Analytical and Critical Thinking
- Active Listening
- Troubleshooting
- Attention to Detail
- Written Communication
- Teamwork and Collaboration
- Vehicle operations
- Staff education and training
- Sales forecasting
- Telemarketing expertise
- Adobe Photoshop and Illustrator
- Live performance
- Electronic composition, recording, mixing
- Infinite loop mixing
- Pioneer and Traktor software
Affiliations
- Music production
- DJ
- Extreme mountain biking
- Asian cuisine and culture
Languages
English
Fluent
Polish
Native
Timeline
Payments Executive - HSBC
2022.07 - Current
IT Recruiter - Octopus Partners
2022.03 - 2022.05
Jagiellonian University - BA, Journalism and Social Communication
2021.10 -
Radio Broadcaster - UJOT FM
2021.10 - Current
Taxi Driver - Presto
2021.06 - 2021.09
Sport Advisor, Bike Mechanic, Sales Trainer - Decathlon Plaza
2020.03 - 2022.03
AGH University of Science and Technology - Automotive Technologies, Eng.,
2019.10 - 2021.05
Event Assistant - Scena Kulturalna
2018.07 - 2019.08
Sales Specialist, Bike Mechanic - Król Pik Rowery
2017.05 - 2018.05