Perizat Nurlanbek
Warsaw
Summary
Knowledgeable Technical Specialist with quality-driven and methodical approach to completing daily tasks and solving complex problems. Excellent communication and analytical abilities.
Overview
4
4
years of professional experience
1
1
Certification
Work History
IT Intern
Rockwool Group
06.2023 - Current
- Supported IT department in handling technology rollout and maintenance.
- Delivered assistance and support for team-based IT projects.
- Researched new technologies to boost information security.
- Collaborated to assist support protocol development and offered consultation based on cross-functional knowledge.
- Automation of manual tasks using Excel and VBA.
SAP monitoring. - Assist with general documentation provided to managers of different product teams.
- Projects participation (coordination of documents, progress and communication)
Client Relationship Associate
AGA Medical Billing Services
04.2021 - 10.2021
- Guide clients through the onboarding process, ensuring a smooth transition and a clear understanding of the products or services.
- Serve as the main point of contact for client inquiries, providing timely and clear communication on products, services, and any relevant updates.
- Conduct thorough needs assessments to understand clients' goals, challenges, and expectations.
- Address and resolve client concerns or issues promptly, collaborating with internal teams as needed to ensure timely solutions.
- Regularly monitor client accounts, tracking usage, performance, and overall satisfaction.
IT Specialist
Naviparking
07.2020 - 12.2020
- Review diagnostics and assess the functionality and efficiency of systems
- Implement security measures
- Monitor security certificates and company compliance of requirements.
IT Consultant
Dubai Tesla Experience
07.2020 - 12.2020
- Offer technical support to company staff and troubleshoot computer problems
- Install and update company software and hardware as needed
- Anticipate and report the cost of replacing or updating computer items.
Consultant EXPO 2020
Emirates Airlines
01.2020 - 06.2020
- Expert consultation and sales for EXPO 2020 products to business and end-customers
- Business partner, customer and visitor consultation
- Multi-channel communication management (Social Media, Phone, email, etc/).
Education
Bachelor of Computer Engineering -
Vistula University
11.2023
Bachelor of Tourism Management -
Beijing Union University
06.2017
Skills
- Problem-Solving Abilities
- Route Management
- Prioritization
- Coordination
- JavaScript
- Bootstrap
- HTML
- C#
- CSS
Certification
- JavaScript
- HTML
- CSS
Languages
English
Advanced
C1
Mandarin
Upper intermediate
B2
Russian
Advanced
C1
Personal Information
Results-oriented professional with expertise in Hospitality and IT industries.
Hobbies and Interests
- Hiking
- Swimming
- People & Cultures
Timeline
IT Intern
Rockwool Group
06.2023 - Current
Client Relationship Associate
AGA Medical Billing Services
04.2021 - 10.2021
IT Specialist
Naviparking
07.2020 - 12.2020
IT Consultant
Dubai Tesla Experience
07.2020 - 12.2020
Consultant EXPO 2020
Emirates Airlines
01.2020 - 06.2020
Bachelor of Computer Engineering -
Vistula University
Bachelor of Tourism Management -
Beijing Union University
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