PETER ALEX SUME
Katowice,Poland
Summary
Passionate electrical and Instrumentation engineer with experience working in blue chip companies, targeting assignments in the core of electrical engineering and technology, Informatics, advanced control and robotics.
Overview
5
5
years of professional experience
5
5
years of post-secondary education
1
1
Certification
Work history
Service Desk With French
Rynair
Katowice, Poland
07.2023 - 01.2024
- Customers Support Agent with French for Ryanair Airline
- Carried out day-to-day duties accurately and efficiently.
- Quickly learned and applied new skills to daily tasks, improving efficiency and productivity.
IT SUPPORT ENGINEER WITH FRENCH
LUXOFT/UBS Bank
01.2021 - 01.2022
- Remote software and hardware troubleshoots to end users of corporate IT infrastructure (Ms o365)
- Technical documentation of customers' interaction via service now (gsnow).
- Collaboration with next level IT Departments.
- Testing of corporate mobile apps and desktop softwares.
SERVICE DESK AGENT WITH FRENCH
AMAZON FRANCE
10.2020 - 09.2021
- First Line Agent Customer Service Desk of Amazon.fr
- Managing entries for parcel shipping and concessions.
- Support compliance for amazon benefits and promotions i.e amazon digital services etc.
- Liaise with 3rd part vendors providing resolutions on marketplace platform.
L2 ENGINEER APPLICATION SUPPORT AND REMOTE MONITORING
ROCKWELL AUTOMATION (RA)
01.2022 - 01.2026
- Customers Support in troubleshooting Issues related to Allen Bradley Drives (LV and MV), PLCs, HMI (Panel Views), ThinManager Clients. FactoryTalk Software products; Asset Centre, FT Historian, FT View SE & ME, FT Batch.
- Testing Applications, Firmwares and Development Softwares of the Allen Bradley devices.
- Remote monitoring of customers automation devices equipped in Paper Machines industries in North and Latin America.
- Improvement of technotes on RA custhelps site.
- Develop trainnng and knowledge transfers to new engineers.
Education
MASTER'S DEGREE - AUTOMATION
Silesian University Of Technology
Poland 02.2019 - 06.2020
BACHELOR'S DEGREE - ELECTRICAL ENGINEERING
University of Boumerdes
Algeria 09.2014 - 06.2018
Skills
- Programming; PLC, HMI AND SCADA systems for Allen Bradley & Siemens
- AC/DC Drives Command and Control
- Troubleshooting and tuning Allen Bradley PowerFlex Lineup and Legacy Drives (LV and MV)
- MATLAB Simulation of Power systems
- Advanced Networking, Cloud Technology & IT Troubleshooting skills
Certification
- SEP LICENSE (1Kv)
- DRIVING LICENSE Cat. B
LANGUAGE
English C1-C2
French C1
Polish A2
AWARDS
UBS-CERTIFICATION OF APPRECIATION. 12/2021
Disclaimer
I agree to the processing of my personal data provided in this document for realising the recruitment process pursuant to the Personal Data Protection Act of 10 May 2018 (Journal of Laws 2018, item 1000) and in agreement with Regulation (EU) 2016/679 of the European Parliament and of the Council of 27 April 2016 on the protection of natural persons with regard to the processing of personal data and on the free movement of such data, and repealing Directive 95/46/EC (General Data Protection Regulation)
Timeline
Service Desk With French
Rynair
07.2023 - 01.2024
L2 ENGINEER APPLICATION SUPPORT AND REMOTE MONITORING
ROCKWELL AUTOMATION (RA)
01.2022 - 01.2026
IT SUPPORT ENGINEER WITH FRENCH
LUXOFT/UBS Bank
01.2021 - 01.2022
SERVICE DESK AGENT WITH FRENCH
AMAZON FRANCE
10.2020 - 09.2021
MASTER'S DEGREE - AUTOMATION
Silesian University Of Technology
02.2019 - 06.2020
BACHELOR'S DEGREE - ELECTRICAL ENGINEERING
University of Boumerdes
09.2014 - 06.2018