PETRA PATRICK
Warsaw,Warsaw
Summary
Dedicated professional with knowledge of service delivery and proven multitasking abilities. Committed to maintaining professional relationships and delivering quality service and unparalleled support.
Overview
12
12
years of professional experience
14
14
years of post-secondary education
7
7
Certifications
2
2
Languages
Work History
Customer Care Agent
UPS LOGISTICS
03.2024 - Current
- Answer inbound calls and assist carriers and shippers as needed
- Make outbound calls to track and update status of existing shipments
- Create incidents as needed and notify appropriate parties, escalating where necessary
- Understand account operations and execute on exceptional customer service
- Register incidents in Internal system
- Build and maintain relationships with external carrier & customer contacts and internal sales and ops reps
- Participated in regular team meetings designed to evaluate current processes, share ideas for improvement, and celebrate successes achieved within the department.
- Actively sought opportunities for professional development within the industry, participating in workshops and training sessions relevant to the role.
Customer Service Executive
8HELL LLC LIMITED
11.2022 - 12.2023
- Employed comprehensive benchmarks to establish and monitor customer service standards.
- Developed working relationships with internal and external customers while assisting with account management duties.
- Described product and service details to customers to provide information on benefits and advantages.
- Escalated critical customer issues to supervisor immediately to avoid lost revenue and canceled policies.
- Provided company information and policies to customers upon inquiry and answered questions via phone or online chat.
- Assessed customer service trends and evaluated complaints to determine areas in need of enhancement.
- Maintained customer satisfaction with forward-thinking strategies focused on addressing customer needs and resolving concerns.
- Responded to customer requests for products, services, and company information.
- Handled customer inquiries and suggestions courteously and professionally.
Executive Assistant to the CEO
HOTEL DREAMS
07.2020 - 04.2022
- Managed complex calendar scheduling with focus on proper allocation of executive availability.
- Screened calls and emails and initiated actions to respond or direct messages for managers.
- Coordinated travel arrangements by booking airfare, hotel, and ground transportation.
- Created expense reports, budgets, and filing systems for management team.
- Responded to emails and other correspondence to facilitate communication and enhance business processes.
- Developed and maintained automated alert system for upcoming deadlines on incoming requests and events.
- Contributed to smooth business operations by planning and organizing meetings and conferences.
- Overseeing hotel financial management
- Ensuring timely and accurate preparation of hotel financials and overseeing financial regulatory requirements
- Handled confidential and sensitive information with discretion and tact.
- Facilitated training and onboarding for incoming office staff.
- Supported business and hospitality needs of corporate partners and staff during meetings and company events.
- Managed executive calendars, scheduling meetings and appointments and coordinating travel arrangements to optimize time.
- Screened calls and emails and responded accordingly to support executive correspondence.
Customer Service Officer
ATLANTIC PALM SUITES
05.2020 - 08.2020
- Promoted company brand and unique offerings through personalized customer service.
- Addressed customer complaints and mitigated dissatisfaction by employing timely and on-point solutions.
- Assisted call-in customers with questions and orders.
- Provided primary customer support to internal and external customers.
- Managed payments, updated account balances and discussed subsequent payments with customers to keep accounts on track.
- Counted cash drawers and deposits, checked supplies and completed any other required opening or closing task to facilitate smooth team operations.
- Participated in team meetings and training sessions to stay informed about product updates and changes.
- Liaise with housekeeping staff to ensure all rooms are clean, tidy and fully-furnished to accommodate guests’ needs
- Perform all check-in and check-out tasks
- Manage online and phone reservations
Internal Audit and Data Entry Officer
ACI HOLDINGS LIMITED
07.2016 - 02.2020
- Comprehensive up-to-date Data capture on all transactions and payments done in the company with accuracy and efficiency.
- Sorted documents and maintained organized filing process.
- Prepared budgets, developed reports and coordinated with management to identify risks
- Daily cash count, monitoring and reporting all treasury activities in relation to cash disbursed on a daily basis
- Review all payments before they are sent to the bank
- Managed documents by organizing forms, making photocopies, filing records, preparing correspondence, and creating reports.
- Check and ensure Items supplied to the company are in good condition before use {Quality and Quantity}
- Planned, conducted and documented internal audit records for the company
- Follow up and ensure money spent by the company is utilized for same purpose it was given {value for money}
- Assessed potential risks, identify gaps in processes, evaluated controls and conducted compliance testing
- Controlled costs through contract agreements and operational systems, resulting in a great number of overall savings monthly
- Communicated audit findings by preparing and disseminating final reports to the Audit department
- Managed completion of planned audits, reviewed records and procedures for accuracy to accomplish objectives and appraised policies and plans under audit review
Executive Assistant to the Director
PAMELA HOSPITAL
11.2012 - 01.2014
- Managed complex calendar scheduling with focus on proper allocation of executive availability.
- Contributed to smooth business operations by planning and organizing meetings and conferences.
- Handled confidential and sensitive information with discretion and tact.
- Managed executive calendars, scheduling meetings and appointments and coordinating travel arrangements to optimize time.
- Enforced, maintain and update safety procedures in accordance with facility policies and government regulations
- Attended business meetings with and on behalf of the Chief Executive Officer
- Communicated patients requirements to staff in charge and contractors to ensure client satisfaction
Web Design Intern
LINXCOM TECHNOLOGIES
01.2012 - 10.2012
- Attended development programs to gain competencies and boost skills set.
- Wrote custom HTML and JavaScript for existing websites.
- Assisted in developing and testing code for web-based applications.
- Developed user interfaces with modern JavaScript frameworks, HTML5, and CSS3.
- Handled clerical duties for web development staff to keep department running smoothly.
- Used content creation tools and digital media to design web sites.
- Took concepts and produced design mockups and prototypes to strengthen designs, enhance user experiences and improve site interactions.
- Performed unit testing of web applications and troubleshot issues.
Education
Master of Science - Logistics Management
AKADEMIA NAUK STOSOWANYCH WSZIA
OPOLE, POLAND 10.2022 - Current
Bachelor of Science - ENVIRONMENTAL SCIENCE AND RESOURCE MANAGEMENT
NATIONAL OPEN UNIVERSITY
LAGOS, NIGERIA 05.2016 - 12.2020
Associate of Science - HOSPITALITY MANAGEMENT
AUCHI POLYTECHNIC
EDO STATE, NIGERIA 02.2014 - 03.2016
High School Diploma -
FEDERAL GOVERNMENT COLLEGE
EDO STATE, NIGERIA 01.2005 - 07.2010
Skills
Time management skillAdministrative skillsGood listening skillAccuracyHigh IntegrityResilient and thoroughCoordination skillsDatabase managementExcellent communication skillsAccurate and detailedResults-orientedLogical and Analytic Skills
Presentation skills
Administrative support
CRM
Certification
Ethics in the workplace
Accomplishments
- MOST PUNCTUAL STAFF AWARD FOR YEAR 2018
Timeline
Customer Care Agent
UPS LOGISTICS
03.2024 - Current
Customer Service Executive
8HELL LLC LIMITED
11.2022 - 12.2023
Master of Science - Logistics Management
AKADEMIA NAUK STOSOWANYCH WSZIA
10.2022 - Current
Executive Assistant to the CEO
HOTEL DREAMS
07.2020 - 04.2022
Customer Service Officer
ATLANTIC PALM SUITES
05.2020 - 08.2020
Internal Audit and Data Entry Officer
ACI HOLDINGS LIMITED
07.2016 - 02.2020
Bachelor of Science - ENVIRONMENTAL SCIENCE AND RESOURCE MANAGEMENT
NATIONAL OPEN UNIVERSITY
05.2016 - 12.2020
Associate of Science - HOSPITALITY MANAGEMENT
AUCHI POLYTECHNIC
02.2014 - 03.2016
Executive Assistant to the Director
PAMELA HOSPITAL
11.2012 - 01.2014
Web Design Intern
LINXCOM TECHNOLOGIES
01.2012 - 10.2012
High School Diploma -
FEDERAL GOVERNMENT COLLEGE
01.2005 - 07.2010