Summary
Overview
Work History
Education
Skills
Accomplishments
Certification
Additional Information
Languages
Work Availability
Timeline
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Ornella Bonera Niyibizi

Ornella Bonera Niyibizi

Katowice

Summary

Eager, detailed oriented, skilled in conflict resolution . I am excited to join and start new knowledge learning and strengthening interpersonal skills and offering the best of myself during the process of learning and working with a team I strive for the almost perfect . For my university I decided to pursue a course that will equip me with skills that I will use to work with people and help them improve their marketing skills and value of their service business in hope of starting my own sometimes later I am currently doing well in this area of studies with 4. 0 GPA In my high school I Majored in Mathematics, Physics, and Computer science. I chose that major since it was essential to be familiarized with computer software and now digitalization requires days to increase the value of any business which would come handy during the plans I have for my future business adding in a few leadership skills acquired during a female leader seminar held at my school. I graduated with a 3.0 GPA

Overview

3
3
years of professional experience
1
1
Certification

Work History

INTERNATIONAL TRADE SPECIALIST

VEO WORLDWIDE
07.2022 - 09.2022
  • Effectively contacted potential suppliers for the company and introduced then into the CRM
  • Found any product of interest to be purchased by the company and persuaded their sale
  • Handled the customer’s requests (via mail, telephone, tickets) and translating them into the ticketing system (creation of incidents/requests)
  • Managing the follow-up of cases and ensure the update of documentation.

CUSTOMER SERVICE AGENT INTERN

MTN CENTER
04.2020 - 01.2021
  • Integrate customer service and CRM platforms to monitor changes in customers and their lifetime value
  • Fielded customer questions regarding available promotions, sales, current prices, and upcoming company charges.

BRAND AMBASSADOR

ALWAYS FEMININE PRODUCTS
10.2019 - 02.2020


  • Provided all information regarding new products on sale to customers; current prices, promotions, and advice on what product to use based on customer preferences
  • Performed market research from customers for better satisfactory products and services
  • Recruited new customers for Always product

Education

BA - MARKETING AND SALES

WYŻSZA SZKOŁA BANKOWA
Poland
2025

Highschool - Mathematics, Physics And Computer Science

King David Academy
Rwanda
10.2019

Skills

  • Customer services and relation
  • Team work
  • Microsoft office suite
  • (word,powerpoint, basic excel)
  • Social Perceptiveness
  • Customer Experience
  • Critical Thinking
  • International Markets

Accomplishments

    *Leader of PLP (peace and love prospers) community in New life high school (2017-2018)

Certification

INTERNATIONAL TRADE SPECIALIST- POLAND

LEADERSHIP PROGRAM KEITT INSTITUTE-CALIFORNIA

Additional Information


  • Leader of PLP (peace and love prospers) community in New life high school (2017-2018)
  • Girls dormitory prefect (2016-2017)
  • Certificate of course completion from keit institute California concluding the leadership program of 2018

Languages

English
Bilingual or Proficient (C2)
French
Advanced (C1)
Kinyarwanda
Bilingual or Proficient (C2)
Tiwi
Bilingual or Proficient (C2)

Work Availability

monday
tuesday
wednesday
thursday
friday
saturday
sunday
morning
afternoon
evening
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Timeline

INTERNATIONAL TRADE SPECIALIST

VEO WORLDWIDE
07.2022 - 09.2022

CUSTOMER SERVICE AGENT INTERN

MTN CENTER
04.2020 - 01.2021

BRAND AMBASSADOR

ALWAYS FEMININE PRODUCTS
10.2019 - 02.2020

BA - MARKETING AND SALES

WYŻSZA SZKOŁA BANKOWA

Highschool - Mathematics, Physics And Computer Science

King David Academy

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Ornella Bonera Niyibizi