Piotr Łacny
Wroclaw
Summary
Experienced HR Director and Head of Operations with demonstrated history of working in business services, holding Executive MBA degree from the Wroclaw University of Economics. Recognized leader in company build-up and development, strategic HR management and organizational transformation. Highly-effective contributor, delivering successful strategies for maximizing personnel retention and productivity.
Overview
17
17
years of professional experience
Work History
Interim Head of Business Center
Olympus Business Services
09.2023 - 02.2024
- Ensured smooth transition and stable management of the Business Center in direct cooperation with the EMEA Head of Operations and GBS
- Focused on financial targets for fiscal, operational stability and service quality & efficiency, with strong deliveries against ambitious targets.
- Improved risk management processes which enhanced the organization's ability to navigate through economic downturns or other challenges.
- Led cross-functional teams to achieve successful project completion within tight deadlines.
Head of HR Operations EMEA
Olympus Business Services
05.2021 - Current
- Enabled the beginning of the transformation of the HR function by building the HR Operations organization from scratch (service delivered in 8 European languages), including proper governance and back-up structures
- Set specific metrics and executed high quality and on-time HR service at an optimal price
- Initiated transformation of the HRBC by driving Fragmentation / Scale Analysis across all processes and sub-regions (capacity to each process assigned, focus on process fragmentation)
- Built improvement-oriented culture with ~50 ideas implemented so far in FY24, generating ~230 minutes of saving per day and delivered 2 FTE reduction on top.
-
HR Director
Olympus Business Services
08.2018 - Current
- Managed to build up from scratch a 360+ organization and supported the transfer of knowledge and processes from 20+ European countries
- Optimized HR budget allocation by strategically reallocating resources based on department needs and priorities.
- Managed employee relations issues with care and confidentiality, maintaining trust with staff members while resolving conflicts effectively.
- Designed, shaped and implemented various HR policies, procedures and processes
- Defined and implemented Performance Management process for the location prior to the launch of EMEA system.
GBS HR Program Manager
Credit Suisse AG
06.2017 - 07.2018
- Hold a global role with the responsibility to create, shape and implement HR strategy in 5 Global Business Centers located in Poland, India and Raleigh (US).
- Managed and supervised administrative and daily program operations, complying with policies and regulations.
HR Poland Country Head
Credit Suisse Poland
11.2016 - 05.2017
- Managed HR function for a large ~5K employees organization located in Wrocław and Warsaw
- Led the HR Team through a major change process and enabled organizational growth by ensuring adequate and efficient hiring, employee development and HRBP support for line managers.
HR Lead Warsaw
Credit Suisse Poland
07.2016 - 05.2017
- Set up new Credit Suisse location in Warsaw
- Ensured on-time start and smooth performance of the HR engine to enable sustainable growth and smooth employee life cycle
- Managed to build up from scratch a 300+ operations within 11 months (Finance, Risk, and IT), implemented all local and global HR processes and procedures and ensured that all HR functions are properly setup within the new site and able to deliver efficient service.
Deputy HR Manager
Credit Suisse Poland
07.2011 - 06.2016
- Acted as the deputy of the HR Poland Country Head, responsible for the overall HR administration area, key and strategic vendors management (incl
- Payroll and employee benefits) as well as providing HRBP service to mid and top level managers
- Ensured stable HR admin processing by transferring all Poland processes to HRBC (resources and knowledge), initiated and led the project of creation the time tracking system for Poland (replacing Excel spreadsheets) and built the IT organization from scratch to +1200 FTE.
Deputy HR Manager
Wipro BPO Poland
07.2010 - 06.2011
- Managed the overall aspect of HR for the Business Center and led the transition of Wipro BPO employees to Credit Suisse according to TUPE regulations (article 23' of the Polish Labor Code).
Senior Recruitment Consultant
Grafton Recruitment
04.2010 - 06.2010
Recruitment Consultant
Grafton Recruitment
03.2007 - 03.2010
Education
Executive MBA -
Wroclaw University of Economics
01.2018
Strategic HR -
WSB Merito University
06.2011
Bachelor of Political Science -
The School of Banking and Management
06.2004
Skills
- Leadership
- Strategic thinking
- Stakeholder Management
- Operational Management
- Adaptability
- Communication
- Employee Relations
- Diversity and Inclusion
- HR analytics
- HR & Business Transformation
Languages
English
German
Hobbies and Interests
- Skiing
- EMTB & gravel biking
- Stock exchange
Hobbies
Skiing, EMTB & gravel biking, stock exchange
Timeline
Interim Head of Business Center
Olympus Business Services
09.2023 - 02.2024
Head of HR Operations EMEA
Olympus Business Services
05.2021 - Current
HR Director
Olympus Business Services
08.2018 - Current
GBS HR Program Manager
Credit Suisse AG
06.2017 - 07.2018
HR Poland Country Head
Credit Suisse Poland
11.2016 - 05.2017
HR Lead Warsaw
Credit Suisse Poland
07.2016 - 05.2017
Deputy HR Manager
Credit Suisse Poland
07.2011 - 06.2016
Deputy HR Manager
Wipro BPO Poland
07.2010 - 06.2011
Senior Recruitment Consultant
Grafton Recruitment
04.2010 - 06.2010
Recruitment Consultant
Grafton Recruitment
03.2007 - 03.2010
Executive MBA -
Wroclaw University of Economics
Strategic HR -
WSB Merito University
Bachelor of Political Science -
The School of Banking and Management
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