Summary
Overview
Work History
Education
Skills
Certification
References
Languages
Timeline
Generic

Piotr Fedorko

Edinburgh

Summary

Enthusiastic, trustworthy and reliable individual with a mixture of transferable skills gained from employments in customer service and administration roles. Confident in using various professional software. Can effectively prioritize and organize workload to complete assigned tasks on time. Has the ability to communicate well with people at all levels. Effective team player who also works well on own initiative. Willing to undertake necessary training to ensure further development. Keen to secure a position where his skills will be utilized to maximum potential. STRENGHTS Able to set progressive goals and achieve these goals cons. Ability to get the best performances out of people in stressful environments. Ability to communicate effectively, motivationally and honestly 1 to 1 and in Group environments. Time Keeping and Organizational Skills. Able to lead teams from the front with initiative or as a role player. Dedicated employee known for punctuality, pursuing employment options where good customer service and positive attitude will make a difference. Flexible hard worker ready to learn and contribute to team success.

Overview

25
25
years of professional experience
1
1
Certification

Work History

Parliament Security Officer

Scottish Parliament
Edinburgh
07.2023 - Current
  • Conducted regular security patrols of the facility grounds, parking lots, and perimeter areas.
  • Enforced access control measures in accordance with established procedures.
  • Confirmed visitor identification prior to granting entry into the building.
  • Provided escorts for visitors as needed throughout the facility.
  • Performed first aid and CPR when necessary during emergency situations.
  • Monitored entrances and exits for unauthorized personnel or prohibited items being brought onto premises.
  • Conducted security x-ray screenings baggage at checkpoints.

Aviation Security Officer

Edinburgh Airport
Edinburgh
06.2022 - 06.2023
  • Screening all people and vehicles passing through restricted areas using archway detectors and manual body searching when necessary
  • Operating x-ray equipment to screen luggage and other items
  • Manually searching luggage for prohibited items
  • Checking identification or travel documents for all passengers, staff and airport users
  • Patrolling the terminal and outside areas to ensure that the airport is secure
  • Assisted passengers with disabilities in walking through screening checkpoints.

Operational Supervisor Relief

Edinburgh Leisure
Edinburgh
05.2014 - 04.2022
  • Organizing lifeguard tasks and setups.
  • Supervising national and international swimming and diving events/completions.
  • Dealing with staff annual leave and sickness.
  • Acting up whenever cover is required.
  • Looking after lifeguards training and fitness.
  • Trained, mentored and motivated employees to maximize team productivity.
  • Delivered briefings and reports to disseminate information through established channels.
  • Communicated with medical personnel to coordinate casualty and patient staging areas.
  • Resolved customer complaints and adjusted policies to meet changing needs.
  • Provided ongoing training to address staff needs.
  • Conducted employee evaluations and reviews.
  • Delegated work to staff, setting priorities and goals.

Leisure Attendant

Edinburgh Leisure
Edinburgh
06.2012 - 05.2014
  • Lifeguard and supervise all the pools (that includes set ups, supervision and lifeguarding of activities as casual and club diving and swimming, water polo, swimming classes, aqua aerobics, major national and international swimming/diving events).
  • Looking after health and safety of all customers while they are using facilities (including First Aid).
  • Ensuring and maintaining high standards of customer service and also cleanness of our venue/sport centre.
  • Extra duties involve set ups or dismantling for different fitness classes (gymnastics, yoga, Pilates, aqua spin and fitness).
  • Kept watch over swimmers to respond quickly to distress situations.
  • Monitored behaviors for safety violations and took steps to prevent further violations.
  • Observed sections of assigned water zone of responsibility.
  • Adhered strictly to emergency action plans.
  • Patrolled to identify anyone needing assistance and offered immediate care.
  • Communicated complex operations, pool or visitor issues to supervisor for assistance with remediation.

Manager/Translator/Body Piercer

Independent Tattoo&Piercing
Edinburgh
09.2009 - 04.2012
  • Responsible for customer service, health and safety (Risk Assessment), studio's hygiene and all day-to-day tattoo studio duties.
  • Dealing with customers.
  • Advise on different designs of tattoos.
  • Making sure they feel welcomed and comfortable.
  • Notification of aftercare principles.
  • Taking care of studio's hygiene (also dealing with medical waste).
  • Answering the phone, booking customers.
  • Ordering equipment for the studio.
  • Translating/Interpreting design discussions between customer and artist.
  • Greeted and encouraged feedback from customers to implement in-store operational changes.
  • Scheduled and confirmed appointments.
  • Processed payments and updated accounts to reflect balance changes.

Manager/Translator/Piercer

Rock&Roll Tattoo
Edinburgh
11.2007 - 01.2009
  • Responsible for customer service, health and safety (Risk Assessment), studio's hygiene and all day-to-day tattoo studio duties.
  • Carrying out piercing.
  • Advise on different designs of tattoos.
  • Making sure they feel welcomed and comfortable.
  • Notification of aftercare principles.
  • Taking care of studio's hygiene (also dealing with medical waste).
  • Translating/Interpreting design discussions between customer and artist.
  • Scheduled and confirmed appointments.
  • Maintained daily calendars, set appointments with clients and planned daily office events.
  • Oversaw office inventory by restocking supplies and submitting purchase orders.
  • Communicated with vendors to place and receive orders, request services and deliver instructions from office management.

Sales Adviser

Republic Store
Edinburgh
05.2005 - 01.2007

• Dealing with the customer on the floor (garment advise)

• Unloading, unpacking, quantity check of new delivery.

• Making sure the stock room is in order and everything can be easily found.

Dealing with sales on the till.

  • Sold various products by explaining unique features and educating customers on proper application.
  • Answered incoming telephone calls to provide store, products and services information.
  • Acted as initial contact in addressing customer concerns.
  • Worked with fellow sales team members to achieve group targets.

Sales Adviser

Peter Werth Menswear
London
01.2004 - 01.2005
  • Involved in all areas of running this award winning clothing brand's flagship store.
  • Accomplished in the areas of sales, customer service, garment merchandising and stock room management.
  • On the floor customer service.
  • Garment merchandise in store and on front display.
  • Putting the stock room in order (everything on its place).
  • Used active listening and relationship-building skills to assess customer needs, build rapport and connect with viable solutions.
  • Accepted and completed cash, check and credit card payments.
  • Answered incoming telephone calls to provide store, products and services information.
  • Processed orders through company system and coordinated product deliveries.

Residential Assistant

Aspect University of Central Florida
Orlando
07.2001 - 01.2002
  • Responsible for overseas student orientation, organization of undergraduate trips and general assistance with on-campus issues.
  • Welcoming new students.
  • Giving them a small orientation (how to get around).
  • Allocation of new students to their dormitory.
  • Organizing trips to theme parks, night clubs, cinemas etc. (group leader).
  • Assisted with support services and coordinated activities and resident programming.
  • Assisted students as in developing interpersonal skills and individual responsibility.
  • Transported clients to recreational and leisure activities.

Department Manager

Ice Cream, Panda-Rex Frozen Food GroupSosnowiec
Sosnowiec
06.2000 - 01.2001
  • Responsible for administration of stock orders and logistical organization for this leading frozen food distribution company.
  • Dealing with stock orders and organization of work.
  • Balanced workloads to meet targets without overtaxing employees.
  • Monitored supplier operations to verify quality, delivery schedule and conformance to contract specifications.
  • Assigned tasks based on operational needs and individual strengths.

Sales Adviser Sport

Wear Shop
Sosnowiec
03.1999 - 01.2000
  • Stayed up-to-date on latest trends in sales promotions, product updates and service changes.
  • Counted cash, made change and stored coupons to keep organized and balanced cash register drawer.
  • Arranged merchandise for display to highlight new styles, attract customers and enhance sales.
  • Processed payments and maintained accurate drawers to meet financial targets.

Education

Computer Graphic Design Diploma - Computer Graphics

Williams College
London
01.2004

Advanced English Language Course - English Language

Aspect International Language Academy of Central Florida Orlando
Orlando
05.2002

Some College (No Degree) - Economics And Business

Upper Silesian School of Trade And Commerce
Katowice

High School Diploma -

High School Number 2
Sosnowiec
05.1998

Skills

  • Staff supervision
  • Customer relationship management
  • Full safety compliance
  • Employee training and development
  • PC proficient
  • Event coordination
  • First aid and CPR certified
  • Physical combat trained

Certification

Intermediate Computer Skills (MS Word,Office and Excel), Certificate in Safe Operating Practices for Beauty Therapists and Tattooists, AED (Automated external defibrillator), Qualification First Aid Qualification, National Pool Lifeguard Qualification (NPLQ) NPLQ Trainer/Assessor, European driving license.

References

References Available on request

Languages

Polish-native language

English-fluent

German-basic

Timeline

Parliament Security Officer

Scottish Parliament
07.2023 - Current

Aviation Security Officer

Edinburgh Airport
06.2022 - 06.2023

Operational Supervisor Relief

Edinburgh Leisure
05.2014 - 04.2022

Leisure Attendant

Edinburgh Leisure
06.2012 - 05.2014

Manager/Translator/Body Piercer

Independent Tattoo&Piercing
09.2009 - 04.2012

Manager/Translator/Piercer

Rock&Roll Tattoo
11.2007 - 01.2009

Sales Adviser

Republic Store
05.2005 - 01.2007

Sales Adviser

Peter Werth Menswear
01.2004 - 01.2005

Residential Assistant

Aspect University of Central Florida
07.2001 - 01.2002

Department Manager

Ice Cream, Panda-Rex Frozen Food GroupSosnowiec
06.2000 - 01.2001

Sales Adviser Sport

Wear Shop
03.1999 - 01.2000

Computer Graphic Design Diploma - Computer Graphics

Williams College

Advanced English Language Course - English Language

Aspect International Language Academy of Central Florida Orlando

Some College (No Degree) - Economics And Business

Upper Silesian School of Trade And Commerce

High School Diploma -

High School Number 2
Piotr Fedorko