PIOTR GÓRSKI
Krakow,12
Summary
Many years of experience in customer service (Procurement Helpdesk for German-speaking users) gained from Capgemini; I am fluent in German, both spoken and written (C1), good English; many years of experience in written translations to and from German; I have high communication and interpersonal skills (soft skills); fluent touch typing and the ability to edit text (I have a so-called "light touch"); I am reliable and precise in my work; a musician with many years of experience; I have completed a course for a secular funeral celebrant
Overview
30
30
years of professional experience
Work History
Group Guide of German School Youth
Internationales Bildungs- und Begegnungswerk e.V. (IBB)
2017.08 - Current
- My job involves providing logistical and organizational care for organized groups of German school youth who come to Poland for educational purposes to visit memorial sites such as Auschwitz-Birkenau, Majdanek, Treblinka, Sobibór etc. So far handled over 20 group trips
- Supervising the smooth running of the stay, overseeing the reservations of facilities, hotels, exhibitions, and dining venues; if necessary, we take on the role of guides for the group, or translators.
- Self-motivated, with a strong sense of personal responsibility.
- Worked effectively in fast-paced environments.
- Skilled at working independently and collaboratively in a team environment.
- Proven ability to learn quickly and adapt to new situations.
Content Analyst
Majorel Polska
2022.10 - 2023.04
- My job was to improve Google text ads (GoogleAds) by adding components with extended information (so-called structured snippets), e.g. supplementing the advantages of a product or service, supplementing the services or services offered by a given company, completing the location of a given company;
- This job required fluent German, as I handled German-language Google ad resources (clients from German-speaking countries, i.e. Germany, Austria and Switzerland)
- Particularly strong emphasis on accuracy and thoroughness, avoiding spelling, punctuation and language errors
- Passionate about learning and committed to continual improvement.
Procurement Helpdesk Specialist
Capgemini Polska Sp. z o.o.
2016.10 - 2022.09
- During my 6 years at Capgemini, I first worked at a Procurement Helpdesk - support in purchasing processes on the SAP platform and Ariba / Ariba One Source; I serviced employees of the German Client via telephone (hotline), e-mail and ticket systems - Q2R and Service Now
- then I worked in the Travel & Expense department as an auditor-specialist in the Travel Settlement Department, where I served the client's employees/users (German and English) via the SAP Concur program, email, Service Now ticket system and Teams (chat and telephone calls)
- Worked well in a team setting, providing support and guidance.
- Excellent communication skills, both verbal and written.
- Followed all company policies and procedures to deliver quality work.
- Improved customer satisfaction rates through proactive problem-solving and efficient complaint resolution.
Contract Execution Specialist
Indmont Sp. z o.o. Sp. Komandytowa
2011.02 - 2016.09
- Work in the Export Department of Indmont company– organizing trips of qualified employees (fitters and welders) for foreign contracts, mainly to construction sites located inGermany; comprehensive handling of orders from German Contractors in the scope of supplying renovation teams – starting from employee recruitment, searching for candidates, to technical and logistic implementation of trips - organizing and handling employee accommodation in Germany; organizing transport; solving problems at the workplace or accommodation; assistance in German language in solving problems on site
- Self-motivated, with a strong sense of personal responsibility.
- Worked effectively in fast-paced environments.
- Skilled at working independently and collaboratively in a team environment.
- Proven ability to learn quickly and adapt to new situations.
Receptionist
F.H.U. Agat / Hotel Kryształ
2005.04 - 2010.04
- Comprehensive service for hotel guests (from Poland and abroad), handling the hotel computer program - accepting reservations, settling stays; supervision over the work of the hotel reception; thanks to the nice, cultured and professional service, as a receptionist at the Kryształ and Agat Hotels, I have often encountered praise, positive assessments and thanks from the Hotel's customers.
- Greeted incoming visitors and customers professionally and provided friendly, knowledgeable assistance.
- Confirmed appointments, communicated with clients, and updated client records.
Waiter - Bartender
"Kaijō" Restauracja Japońska i Wegetariańska
2000.07 - 2004.09
- in the vegetarian and Japanese restaurant "Kaijo" - at one time one of the best, most famous and original places in Szklarska Poręba. During the 6 years of the existence of this restaurant, a small team of people running it, thanks to great commitment, dedication and joy of doing what you love and satisfaction from giving others SOMETHING GOOD and valuable, managed to make this place known and recognizable, gaining a wide group of devoted, regular customers from all over Poland - often visiting Szklarska Poręba only because of us ...
Musician
Self-employeed
1994.04 - Current
- I have been playing the accordion since I was 8. After completing my master's degree, I began my adventure as a musician, doing it as an additional professional activity (apart from my full-time job). I worked, among others, as a pianist in a restaurant, and as an accordionist I have been providing musical services for various celebrations for over 20 years: birthdays, anniversaries, weddings, Christmas Eve, bonfires, Leading out and blessing, funerals, etc. I perform both individually and in bands (Krakow Folk Group, Klezmerband Tohuwabohu).
- Expanded musical repertoire through exploration of diverse genres, styles, and techniques.
- Collaborated with fellow musicians for seamless performances and increased audience engagement.
Education
Master of Arts - History
University of Wrocław
WrocławSkills
- Many years of experience in customer service (Procurement Helpdesk for German-speaking users)
- Fluent in spoken and written German (C1)
- English at a good level
- Many years of experience in written translations to and from German
- Fluent touch typing
- Licensed driver in Poland
- Discussion Facilitation
Hobbies and interests
- I have been practicing meditation and yoga for many years
- humanistic interests (religions, history, philology, sociology, psychology)
- musical interests – musical education (graduated from the 1st degree Music School) plays the accordion, piano, guitar, sings (jazz, folk, classical music)
- Character traits: great ease in establishing contacts, professional and reliable customer service / approach to performed duties, high personal culture, sense of humor, accuracy; willingness to constantly learn and improve.
Timeline
Content Analyst
Majorel Polska
2022.10 - 2023.04
Group Guide of German School Youth
Internationales Bildungs- und Begegnungswerk e.V. (IBB)
2017.08 - Current
Procurement Helpdesk Specialist
Capgemini Polska Sp. z o.o.
2016.10 - 2022.09
Contract Execution Specialist
Indmont Sp. z o.o. Sp. Komandytowa
2011.02 - 2016.09
Receptionist
F.H.U. Agat / Hotel Kryształ
2005.04 - 2010.04
Waiter - Bartender
"Kaijō" Restauracja Japońska i Wegetariańska
2000.07 - 2004.09
Musician
Self-employeed
1994.04 - Current
Master of Arts - History
University of Wrocław
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