Piotr Jakubczyk
Warsaw,Poland
Summary
Accomplished professional with expertise in leadership, compliance strategy, and financial crime compliance. Demonstrates proficiency in AML, sanctions, fraud prevention, and regulatory frameworks including Dodd-Frank, PSD2, and GDPR. Skilled in process optimisation, robotic process automation, and risk management to enhance operational efficiency. Adept at transaction due diligence and managing multi-channel support within contact centre operations. Committed to driving innovation in digital payments while ensuring adherence to regulatory compliance standards.
Overview
22
22
years of professional experience
4
4
years of post-secondary education
1
1
Certification
Work history
Head of Compliance Operations and Contact Center Oversight
MoneyGram International
Dallas, Texas
04.2023 - 03.2025
- Lead global compliance and contact center teams to ensure adherence to AML, fraud, and sanctions regulations
- Oversee multi-channel customer support, ensuring compliance with regulatory frameworks such as Dodd-Frank, PSD2, and GDPR
- Drive process automation initiatives, including Robotic Process Automation (RPA), to enhance operational efficiency
- Conduct business analyses to optimize operating costs and mitigate legal risks
- Collaborate with key stakeholders to implement compliance strategies aligned with regulatory developments
Head of Compliance Operations and Contact Center Oversight
MoneyGram International
Warsaw, Poland
06.2022 - 03.2023
- Managed compliance operations focusing on AML, sanctions screening, and fraud prevention
- Led contact center activities to ensure compliance with global regulatory standards
Co-Site Leader for Warsaw MGI Office
MoneyGram International
Warsaw
01.2022 - 03.2023
- Oversaw the Warsaw office operations, fostering collaboration across departments to enhance productivity
Head of Contact Center Operations
MoneyGram International
Warsaw, Poland
11.2016 - 05.2022
- Directed multi-channel customer care operations, ensuring regulatory compliance in service delivery
- Implemented process improvements to optimize workflows and reduce operational costs
Senior Manager, Customer Care
MoneyGram International
Warsaw, Poland
09.2015 - 10.2016
- Led customer care teams, ensuring high-quality service delivery and regulatory adherence
Manager, Transaction Due Diligence
MoneyGram International
Warsaw, Poland
04.2015 - 08.2015
- Managed transaction due diligence processes to mitigate financial and regulatory risks
Manager, Customer Care (Holds)
MoneyGram International
Warsaw, Poland
11.2014 - 03.2015
- Supervised customer care teams focused on resolving held transactions and fraud investigations
Call Center Customer Service Manager
Citi
Poland
08.2012 - 11.2014
- Led call center operations, ensuring exceptional customer service and regulatory compliance
Call Center Supervisor
Citi
Poland
01.2009 - 07.2012
- Supervised customer service teams, enhancing performance and service quality
Call Center Team Leader
Citi
Poland
09.2006 - 12.2008
- Managed call center teams, ensuring adherence to compliance and service standards
Call Center Representative
Citi
Poland
04.2003 - 08.2006
- Provided frontline customer support, resolving inquiries and maintaining service excellence
Education
Master's Degree - Finance and Banking
SGH Warsaw School of Economics
Poland 01.1999 - 01.2003
Skills
- Leadership
- Compliance Strategy
- AML
- Sanctions
- Fraud Prevention
- Digital Payments
- Financial Crime Compliance
- Regulatory Compliance
- Dodd-Frank
- PSD2
- GDPR
- Process Optimization
- Robotic Process Automation
- Risk Management
- Transaction Due Diligence
- Contact Center Operations
- Multi-Channel Support
Certification
- Certified Anti-Money Laundering Specialist (CAMS), ACAMS, 08/01/21
- Compliance & Risk Management Trainings, AML, Sanctions, Fraud Prevention, Global Regulations, Risk Assessment
Languages
English
Fluent
Polish
Native
References
References available upon request.
Timeline
Head of Compliance Operations and Contact Center Oversight
MoneyGram International
04.2023 - 03.2025
Head of Compliance Operations and Contact Center Oversight
MoneyGram International
06.2022 - 03.2023
Co-Site Leader for Warsaw MGI Office
MoneyGram International
01.2022 - 03.2023
Head of Contact Center Operations
MoneyGram International
11.2016 - 05.2022
Senior Manager, Customer Care
MoneyGram International
09.2015 - 10.2016
Manager, Transaction Due Diligence
MoneyGram International
04.2015 - 08.2015
Manager, Customer Care (Holds)
MoneyGram International
11.2014 - 03.2015
Call Center Customer Service Manager
Citi
08.2012 - 11.2014
Call Center Supervisor
Citi
01.2009 - 07.2012
Call Center Team Leader
Citi
09.2006 - 12.2008
Call Center Representative
Citi
04.2003 - 08.2006
Master's Degree - Finance and Banking
SGH Warsaw School of Economics
01.1999 - 01.2003
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