Piotr Jegliński

Led and developed a Customer Service team, including recruitment, training, and performance management, ensuring high-quality customer experience and timely resolution of complex cases. Collaborated cross-functionally with internal departments and managed customer service tools (Webshop, JIRA, IBS, Inconso WMS, SAP S/4HANA, CRM, Salesforce). Oversaw logistics operations, negotiated contracts, optimized FTL/LTL transport, monitored delivery performance, and implemented process improvements to enhance efficiency and service quality.

Supported the development of Polish, Czech, Slovakian, and Bulgarian markets. Managed end-to-end logistics, including contract negotiation, FTL/LTL transport, delivery optimization, returns processing, and cost control. Coordinated international branches and sales events, analyzed orders and pricing, and worked with ASW/IBS, inconso, CRM, SAP, and JIRA, including system migrations to SAP.

Responsible for order picking, product packing, and loading/unloading of goods. Ensures proper placement and securing of products in the warehouse while adhering to health and safety regulations.

Organizing and managing the construction of semihouses, as well as promotion and sales.