Summary
Overview
Work History
Education
Skills
Timeline
Generic

Piotr Kacprowicz

Starogard Gdański

Summary

Human Resources specialist with over 7 years of experience working in the Swedish market.
I have strong expertise in designing and implementing HR strategies, employee development, personnel cost optimization, and the digitalization of HR processes. I successfully combine in-depth knowledge of labor law (including Swedish regulations) with hands-on operational experience in international environments.
My background includes supporting organizations in team building, implementing motivation systems, conducting performance evaluations, and improving internal communication.

Overview

17
17
years of professional experience

Work History

Head of Operations, Gdańsk

Recrew HR
06.2019 - Current


  • Validation, evaluation, and development of employees – creating individual development paths.
  • Designing and implementing HR policies, including bonus systems and value-based management models.
  • Digitalization of HR processes and operation of the Comarch system.
  • HR metrics reporting: turnover, absenteeism, employee satisfaction.
  • Budget management and control of personnel costs.
  • Adapting HR solutions to comply with Swedish labor law.
  • Improved overall productivity with the introduction of innovative process improvement initiatives.
  • Managed crisis situations effectively by developing response plans in advance.
  • Increased customer satisfaction by actively addressing concerns and ensuring timely resolutions.
  • Collaborated with executive leadership on strategic planning initiatives to drive business growth.

Human Resources and Planning Specialist

Borga. Sp. Z.o.o
08.2018 - 09.2019
  • Planning the work of construction teams in foreign markets (Sweden, Norway, Germany, Czech Republic).
  • Coordinating logistics, accommodation, and project documentation.
  • Organizing job-specific training, onboarding, and HR support.
  • Developing individual employee development plans.
  • Managed stakeholder communication, fostering strong relationships between internal departments and external partners.
  • Determined equipment, materials, and manpower required to complete production.
  • Assisted in production risk assessment and mitigation activities.

IT Recruitment Specialist

ITFS Sp. Z O.o
01.2018 - 08.2019
  • Enhanced candidate pool by proactively sourcing qualified applicants through various channels, such as social media, job boards, and networking events.
  • Reduced time-to-hire with a focus on targeted candidate outreach and timely follow-ups with both candidates and hiring managers.
  • Maintained an updated database of potential candidates for future opportunities, allowing for quick access to a qualified talent pool.
  • Negotiated offer terms effectively, resulting in high acceptance rates among selected candidates.

Business Operations Manager

Black Dot Sp Z O.o.
05.2014 - 01.2018
  • Implemented cost-saving measures, reducing operational expenses without sacrificing quality or productivity.
  • Maximized revenue generation through effective sales strategies and market analysis insights.
  • Facilitated seamless communication between departments to foster collaboration on shared objectives.
  • Worked in tandem with peers to better understand business process and initiate improvements, helping company achieve goals.

Debt Collection Specialist

GE Money Bank
05.2008 - 12.2012
  • Enhanced client satisfaction by providing detailed reports on collection progress and debtor status updates.
  • Advised clients on best practices for managing their accounts receivable portfolio to minimize future delinquencies effectively.
  • Expedited payment arrangements with debtors using persuasive techniques while treating them fairly and respectfully.
  • Mitigated potential legal issues by ensuring strict adherence to federal and state regulations governing debt collections.

Education

Bachelor of Arts - Sociology, Social Communication And Journalism

Wyższa Szkoła Zarządzania W Gdańsku
Gdańsk
04.2001 -

Skills

HR policy design

Budget management

Crisis management

Employee development

Process improvement

Strategic planning

Customer satisfaction

Team leadership

Change management

Risk assessment

Operational excellence

Workforce planning

Timeline

Head of Operations, Gdańsk

Recrew HR
06.2019 - Current

Human Resources and Planning Specialist

Borga. Sp. Z.o.o
08.2018 - 09.2019

IT Recruitment Specialist

ITFS Sp. Z O.o
01.2018 - 08.2019

Business Operations Manager

Black Dot Sp Z O.o.
05.2014 - 01.2018

Debt Collection Specialist

GE Money Bank
05.2008 - 12.2012

Bachelor of Arts - Sociology, Social Communication And Journalism

Wyższa Szkoła Zarządzania W Gdańsku
04.2001 -

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Piotr Kacprowicz