Piotr Kalita

• -Serving as a2nd Line Engineer for Microsoft Azure clients
• -Conducting performance measurement and monitoring for client applications and the Azure platform, focusing on metrics such as memory usage, CPU consumption, slowness, and server errors
• -Delivering Real-Time Analysis (RTA) for scenarios involving web application slowness and web app downtime
• -Proficient in Azure configuration modules, including App deployment, EasyAuthorization, and CORS files
• -Demonstrated expertise in troubleshooting network errors, with extensive experience analyzing error codes5xx and4xx using diagnostic tools and software such as Fiddler and Har files
• -Hands-on experience in configuring and managing Virtual Networks (VNETs), subnets, and routing tables to enhance network performance and security
• -Solid understanding of Continuous Integration (CI) and Continuous Deployment (CD) principles

• -Remote support (L2) of IBM software within the IBM Business Intelligence solutions for government entities, banks and large customers located in EMEA and Worldwide
• -Providing technical assistance to customers via ticketing system and remote sessions such as Webex, Teams and other platforms using problem determination/problem root cause identification skills to solve complex issues
• -Utilizing analytical thinking, collaboration, and troubleshooting in order to champion customer success requirements within a time sensitive business situation
• -Maintaining a complete technical understanding of many3rd party products including Databases (SQL server, Oracle, Db2) ,LDAP, Operating systems (Windows, RedHat) and Middleware technology (IIS, Apache), Debugging proxy server tool to log and inspect HTTP and HTTPS traffic (Fiddler/ Browser Dev Tools) and maintaining a thorough grasp of BA product suite including Business Intelligence/Cognos Analytics, performance management, and analytical decision management
• -Collaborate with local and regional peers to deliver assigned projects

• - general support for Medius Cloud (Azure) application and its components
• - continuous contact with Customers, both Europe and US
• - solving users application issues
• - support integration solutions between Medius app and various ERP systems (SAP, Navision, Dynamics AX, JDE)
• - cooperation with Developers, Research and Development team, QA, DevOps team and ERP consultants

• - acts as a liaison between an organization and its customers
• - service support of Eagle’s web investment platform in Fund Accounting, Data Management and Performance Measurement
• - depth knowledge of client’s workflow
• - resolve problems raised by clients and ensure that solutions/customizations are delivered timely and as expected
• - issue logs management, cooperation with internal functional teams
• - identifying bugs and testing new solution in various releases of Eagle’s web based application

Know Your Customer analysis