Piotr Krusiński
Leszno
Summary
Successful Delivery Leader with proven expertise in managing delivery programs at high scale, expertly handling needs across Central and Eastern Europe. Coordinates schedules, teams and resources to consistently meet customer demands and exceed expectations. Good contract management and quality assurance skills.
Overview
20
20
years of professional experience
1
1
Certification
Work History
Cee Service Line Lead / Digital Workplace
SoftwareONE Poland
04.2022 - 10.2023
- Leads Business Service Line team and pre-sales/delivery motions towards exceptional employee satisfaction, profitable growth, and customer satisfaction
- Acts as evangelist for Business Service Line, both internally and externally
- Partners closely with Sales organizations on business growth and various Services teams globally on improving portfolio
- Accountabilities: Leading CEE technical team in M365 Services area, Budgeting and cost optimization, Business Growth, People Management and Leadership, Service and Operations Management
- Met tight deadlines consistently by effectively managing resources, prioritizing tasks, and monitoring progress.
CTO / Service Delivery Lead
SoftwareONE Poland
07.2019 - 03.2022
- Leading Delivery Team in following areas: Azure Cloud and M365 Services, Software Asset Management, Data Center Services,
- Project Management supervision (Waterfall and Agile)
- Business Growth: identified opportunities for growth by staying abreast of industry trends and emerging technologies in field of service delivery management.
- Budgeting and cost optimization,
- People Management and Leadership: built highly-efficient administrative team through ongoing coaching and professional development opportunities.
- Service and Operations Management,
- Negotiated contracts with vendors and suppliers, securing favorable terms for organization''s benefit.
Senior Project Manager
SoftwareONE Poland
04.2019 - 06.2019
- Spearheaded process improvement initiatives that resulted in increased productivity and streamlined workflows across departments.
- Crafted and maintained project plans and schedules to meet organizational objectives.
- Communicated project plans and progress to key stakeholders and project contributors.
- Scheduled and facilitated meetings between project stakeholders to discuss deliverables, schedules and conflicts.
Project Manager
Comparex Poland
04.2015 - 03.2019
- Migration of central support system (SWOP) to new hardware and software platform for Polish Police Headquarters - 22 locations in Poland,
- Migration of central billing system to new hardware and software platform for Play telecom,
- Data centres consolidation and relocation for Raiffeisen Polbank and PKO Leasing,
- SAM recurring service of Microsoft, Oracle and IBM technologies for NBP,
- SAM service of Oracle technology for Innogy, Oracle ULA re-certification project for BIK and Play telecom,
- Profitability analysis of new tenders and contracts,
- Analyzed project performance data to identify areas of improvement.
- Negotiations of third-parties agreements,
- Coordination of technical support agreements for public and private companies, PSE, KGP, Play telecom, NBP, Innogy, etc.,
- Presales support
Technical Account Manager - Consultant
Comparex Poland
04.2011 - 03.2015
- Established trust with clients by consistently delivering on commitments and providing transparent communication.
- Contributed additional revenue to sales plans through resale opportunities.
- Coordination of technical support agreements for public companies, KGP, ARiMR,
- Implementation and configuration of new environment for BGK (install and configuration new HP P6500 disk arrays, HP Blade Systems & HP Virtual Connect, SAN Brocade Switches, vSphere ESXi 5),
- Audit of HP server systems environment for NBP,
- Provide daily and on-call support for customers environment (HP-UX, HP Service Guard, HP Data Protector, XP12000, XP1024, EVA6000, HP Servers PA-RISC & Itanium, HP Blade Systems, SAN Brocade, RedHat,
- Guiding regular internal trainings for technical team covering HP technologies
Service Delivery Consultant
Hewlett-Packard
06.2008 - 03.2011
- Delivery Leader of Unix/Oracle area for key HP customers (ARiMR, PKN Orlen, Lafarge, Trevica),
- Analyze customers requirements and design proper solutions,
- Active support for service managers into life cycles of service,
- Supervision of projects implementation for the Unix/Oracle area, Install new Disk Array in Data Centers for ARiMR, Lafarge, LOT and PWPW, Storage migration from XP1024 to XP24k for ARiMR, Storage migration from EVA3k to EVA8k for Lafarge, Create new Business Copy and Continuous Access configuration for PWPW and PKN Orlen,
- Provide daily and on-call support for storage systems dedicated to customers environments for Poland, Plan and perform HP-UX systems upgrades from version 11.11 to 11.31 for ARiMR and Lafarge,
- Prepare and analyze SLA, performance and capacity reports,
- Create and maintenance monitoring and reporting tools, Provide daily and on-call support for critical Unix systems dedicated to customers environments for CEE region,
- Configure and manage Brocade SAN switches for ARiMR, LOT and Lafarge,
- Configure and manage Cisco MDS switches for PWPW,
- Provide daily and on-call support for SAN environments, Plan and perform Data Protector upgrade from version 5.0 to 5.5 and 5.5 to 6.0 for ARiMR and Lafarge,
- Prepare disaster recovery procedures for backup environment for Lafarge and PKN Orlen,
- Create and maintenance monitoring and reporting tools, Provide daily and on-call support for Data Protector and Veritas NetBackup,
- Plan and perform Critical Patch Updates and Patch Set Updates for DHL, ARiMR and LOT,
- Prepare disaster recovery procedures for Oracle databases for Lafarge, LOT ARiMR and PKN Orlen,
- Provide daily and on-call support for critical customers environments for CEE region
Unix/Oracle Support Team Specialist
ActiveCare - outsourcing for Hewlett-Packard
01.2007 - 05.2008
- Administrate up to 150 HP-UX and Linux servers in Data Centers in Warsaw, Nowy Sekocin and Piaseczno for ARiMR, PWPW, Lafarge and BGZ,
- Administrate up to 80 Oracle Databases Instance in many location throughout Poland for DHL, ARiMR, Lafarge and BGZ, Administrate of 5 Enterprise Virtual Array for Lafarge and DHL and 8 XP StorgeWorks Arrays,
- System performance analysis, capacity planning and backup strategies,
- Detect and diagnose hardware failures,
- Designing new solutions and functionality for existing and new environments, Implementation of changes to existing systems according to customers' specifications,
- Designing tools to assist administration and management (such as reporting and monitoring systems of environments managed by Hewlett-Packard)
Data Center Operator and LDAP Systems Specialist
ActiveCare - outsourcing for Hewlett-Packard
03.2004 - 12.2006
Telephone Consultant
TP Internet
06.2003 - 02.2004
Education
Information Systems in Business
Polish Open University
01.2016
Software Engineering
Warsaw College of Computer Science
01.2009
Computer Systems
Electronic Technical High School In Warsaw
01.2000
Skills
- Waterfall and Agile project Management
- MS Project, Jira, SharePoint, Confluence
- IT Service Management
- Quality Management
- Contract Management
- Team Leadership and Team Building
- Performance Evaluations and improvement
- Business Process Management
- Budgeting and forecasting
- Cross-Functional Collaboration
Certification
- Professional Scrum Master I
- Prince2 Practitioner
- Certificate ITIL V3 Foundation
- HP Accredited Technical Professional Data Protector Software v9
- HP Accredited Technical Professional Data Protector Software v8
- HP-UX Certified Systems Administrator
- IBM Certified Specialist Enterprise Storage Sales V4
- Oracle Exadata 11g Certified Implementation Specialist
- Oracle Database 11g Certified Implementation Specialist
- Certificate of access to confidential information issued by the Internal Security Agency
- Driving license category B
Languages
Polish
Native language
English
Upper intermediate
B2
Personal Information
- Date of Birth: 06/15/80
- Nationality: Polish
Hobbies and Interests
- Smart Home & Automation
- Scuba diving
- Snowboarding
- Kite surfing
- Electronic music
Training
- Professional Scrum Master I
- Prince2 Practitioner & Foundation
- Communication for Managers training
- Beginner manager training
- ITIL V3 Foundation with Simulation
- Project Management Fundamentals with Simulation
- VMware vSphere: Install, Configure, Manage [v6.x]
- AIX Jumpstart for UNIX Professionals
- HP Storage Works XP 1: Configuration and Management
- HP Storage Works XP 2: Business Continuity and Availability
- HP-UX 11i v3 for Experienced HP-UX System Administrators
- HP-UX troubleshooting
- HP-UX Logical Volume Manager
- HP-UX VERITAS Volume Manager
- Accelerated SAN Essentials
- Oracle 10g workshop I
- Oracle 10g workshop II
- POSIX shell programming
- Quality Management ISO/IEC 27001
Timeline
Cee Service Line Lead / Digital Workplace
SoftwareONE Poland
04.2022 - 10.2023
CTO / Service Delivery Lead
SoftwareONE Poland
07.2019 - 03.2022
Senior Project Manager
SoftwareONE Poland
04.2019 - 06.2019
Project Manager
Comparex Poland
04.2015 - 03.2019
Technical Account Manager - Consultant
Comparex Poland
04.2011 - 03.2015
Service Delivery Consultant
Hewlett-Packard
06.2008 - 03.2011
Unix/Oracle Support Team Specialist
ActiveCare - outsourcing for Hewlett-Packard
01.2007 - 05.2008
Data Center Operator and LDAP Systems Specialist
ActiveCare - outsourcing for Hewlett-Packard
03.2004 - 12.2006
Telephone Consultant
TP Internet
06.2003 - 02.2004
Information Systems in Business
Polish Open University
Software Engineering
Warsaw College of Computer Science
Computer Systems
Electronic Technical High School In Warsaw
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