Piotr Rabij

Scheduling appointments and adjusting them to maximize patient care to facilitate timely medical intervention. Matching needed service of patients to suitably qualified and experienced care workers to provide high-quality service. Checking they have the necessary documentation.

Maintaining detailed records, ensuring accurate documentation with compliance to health and safety regulations. Collaborating with management to improve scheduling processes and resolve scheduling conflicts.

Handling sensitive information confidentially in line with data protection regulations, respecting privacy laws, protecting their rights and dignity also providing emotional support for increased patient comfort.

Prioritising tasks efficiently, managing time effectively.

Assisting with billing, registration and processing queries.

Building positive, productive client relationships.

Assisting with all kinds of customer problems via different communication channels with first class, friendly and professional service.

Solving issues related to metering, billing, debt and tariffs advisory, technical obstacles, online accounts.
Working in a target-driven, fast-changing and constantly evolving
environment achieving the highest productivity levels and with very positive reviews. Cooperating with other departments efficiently.
Adhered strictly to policies and procedures for continued company compliance.
Offered prompt solutions to maintain customer satisfaction.
Managed high-volume customer queries simultaneously through effective multitasking.

Providing 5 star customer service in an approachable and welcoming manner.

Delivering exceptional customer service beyond all guest expectations

Maintaining high ranking on global review platforms.

Training new reception team members according to company standards.

Achieved implementation of GDPR training procedure across the company.

Organizing of daily administrative duties and periodic management information reports for strategic use by senior management.

Assisting and coordinating tasks with other departments.

Making room reservations for guests, handling arrivals and departures

Supporting with travel, restaurant and theatre bookings.

Responding to incoming phone calls and emails in a quick and efficient manner.

Optimizing departmental procedures by introducing ideas and training the team.

Designing various excel sheets, reservations tasks list and SOP's.

Handling various hotel emergencies and guest complaints.

Analysing departmental documents for appropriate distribution and filing.

Responsibilities include making reservations, managing guest accounts and inventories, providing service with a focus on quality and courtesy for the guest and the hotel environment.

Implementing high-impact sales and marketing initiatives, resulting in increased occupancy and profitability.

Assisting with planning of weddings, conferences and private functions.

Performing the role of hotel cashier which includes cash and credit card handling, balance drawer, petty cash, maintaining cash limits.

Staying knowledgeable and up to date with all dining, transportation, shopping, attraction, and in house offerings.

Serving drinks in a quick an efficient manner.

Responsibility for stock ordering.

Delivering special request items to guests on time and in a professional manner.

Assisting guests around the property.

Monitored building entrances and exits to protect occupants from unwanted guests.

Configuring hardware and software, setting up peripherals such as printers or routers, repairing equipment, and providing daily support for computer network users. Conducted testing to diagnose system faults.