Piotr Szwajnoch
Warsaw
Summary
Proven Technical Services Engineer with a track record of enhancing system performance and user satisfaction at Fujitsu Technology Solutions. Expert in IT Infrastructure and Incident Management, I significantly reduced downtime and streamlined troubleshooting processes. Skilled in mentoring and customer support, I excel in delivering effective solutions and fostering collaborative environments.
Overview
8
8
years of professional experience
Work History
Technical Services Engineer
Fujitsu Technology Solutions
07.2023 - Current
- Monitored system health using various tools such as Performance Monitor, Event Viewer, Test-Mailflow cmdlet commands to identify potential issues early on.
- Provided guidance to lower level network administration staff.
- Performed analysis, evaluation and maintenance of network systems.
- Reduced downtime with proactive maintenance and troubleshooting of Exchange environment.
- Assisted in the migration of legacy systems to new platforms, ensuring a smooth transition with minimal disruption to users.
- Participated in cross-functional teams for major projects, providing technical expertise and support throughout the project lifecycle.
- Enhanced system performance by conducting regular maintenance and updates on IT infrastructure.
- Evaluated new tools and technologies, recommending strategic investments that aligned with company goals and objectives.
- Streamlined troubleshooting processes for faster issue resolution and improved customer satisfaction.
- Mentored junior team members by sharing knowledge and best practices, fostering a collaborative work environment.
- Delivered timely and effective solutions for hardware and software problems, contributing to increased productivity among endusers.
IT Support Engiener 2nd Line
Hemmersbach GmbH & Co. KG
07.2021 - 07.2023
- Maintained detailed documentation of technical issues, resolutions, and knowledge base articles for future reference.
- Installed, configured, tested and maintained operating systems, application software, and system management tools.
- Increased user satisfaction through effective communication and timely resolution of support tickets.
- Provided remote support to offsite users, ensuring minimal disruption during business travel or remote work scenarios.
- Assisted in the development of IT policies, procedures, and best practices to maintain a secure computing environment.
Cashier
Shell
06.2020 - 06.2021
Mine Manager
Futura Sp. Z.o.o.
02.2017 - 03.2020
Education
No Degree - Environmental Engineering
Politechnika Białostocka
Bialystok, Poland02-2016
Technikum Inżynierii Środowiska I Melioracji
Giżycko, Poland09-2012
Skills
- Customer Support
- IT Infrastructure
- Incident Management
- Configuration Management
- Software testing
- Operating systems
- Access Control
- MS Exchange Server
- Windows Exchange
- Active Directory Management
Languages
Polish
Native language
English
Upper intermediate
B2
Hobbies
- Books
- Board Games
- Movies
- Travel
- Technology
- Writing
Timeline
Technical Services Engineer
Fujitsu Technology Solutions
07.2023 - Current
IT Support Engiener 2nd Line
Hemmersbach GmbH & Co. KG
07.2021 - 07.2023
Cashier
Shell
06.2020 - 06.2021
Mine Manager
Futura Sp. Z.o.o.
02.2017 - 03.2020
No Degree - Environmental Engineering
Politechnika Białostocka
Technikum Inżynierii Środowiska I Melioracji
Similar Profiles
Justyna KurpJustyna Kurp
IT Help Desk Agent at Fujitsu Technology SolutionsIT Help Desk Agent at Fujitsu Technology Solutions
Evgeniya GorbunovaEvgeniya Gorbunova
Major Incident Manager at Fujitsu Technology SolutionsMajor Incident Manager at Fujitsu Technology Solutions
Irene Alonso RuizIrene Alonso Ruiz
Especialista En Compras at Fujitsu Technology Solutions LuxembourgEspecialista En Compras at Fujitsu Technology Solutions Luxembourg