Summary
Overview
Work History
Education
Skills
Languages
Additional Information
Timeline
Generic
Pola Michalska

Pola Michalska

Gliwice

Summary

Highly motivated and empathetic individual going from a successful English teaching career to a customer service position. With over 3 years of experience in education, legal office administration and a valuable internship at a court, I have gained excellent communication, problem-solving, and interpersonal abilities. My teaching background has given me the ability to manage varied requirements, communicate complicated information clearly, and settle problems efficiently. My detail-oriented Legal Secretary position has taught me how to be organized and efficient to learn new processes quickly while working with clients. The court internship provided valuable insights into handling sensitive information and assisting in high-pressure situations. I am excited to make a significant impact in a customer support role by combining my commitment to client satisfaction and good interpersonal skills.

Overview

4
4
years of professional experience

Work History

English Teacher

EduGO P.S.A.
03.2023 - 04.2024
  • Led after-school tutoring sessions for students needing extra support or enrichment opportunities, resulting in improved academic outcomes.
  • Participated in ongoing professional development opportunities to remain current on educational trends and research-based strategies for instruction.
  • Improved classroom management by implementing consistent routines and clear expectations for behavior.
  • Collaborated with colleagues to develop interdisciplinary curriculum, resulting in enriched learning experiences for students.
  • Utilized data to inform instructional decisions and personalize learning.

Internship

Sąd Rejonowy w Rudzie Śląskiej
08.2023 - 09.2023
  • Gained hands-on experience in various software programs, increasing proficiency and expanding technical skill set.
  • Collaborated effectively with team members across departments, fostering a cohesive work environment conducive to accomplishing shared objectives.
  • Supported staff members in their daily tasks, reducing workload burden and allowing for increased focus on higher-priority assignments.
  • Developed organizational skills through managing multiple tasks simultaneously while adhering to strict deadlines.

Secretary

Kancelaria Adwokacka Kobylińscy
04.2022 - 11.2022
  • Enhanced attorney productivity with proficient management of case files and schedules.
  • Provided exceptional customer service when greeting clients and answering phone calls, fostering a welcoming environment.
  • Conducted detailed legal research to support case strategy development and enhance attorney knowledge.
  • Managed multiple high-priority tasks simultaneously, meeting all deadlines while maintaining a high level of accuracy.
  • Reduced errors in legal documents by implementing thorough proofreading processes.
  • Organized and maintained an efficient electronic filing system for easy access to critical documents and data.
  • Contributed to positive client experiences by offering attentive support during consultations with attorneys.
  • Facilitated communication between clients and attorneys, ensuring prompt responses to inquiries.

English Tutor

Self Employed
09.2020 - 05.2022

Factory Production Worker

Milchwerke Oberfranken West eG
07.2022 - 08.2022

commissioner

BAUR GmbH
06.2021 - 08.2021

Education

Master - Psychology

Akadamia Humanitas
Sosnowiec, Poland
09.2027

No Degree - Law

Akademia Humanitas
Sosnowiec
10.2023

Skills

  • Online lesson delivery
  • Class management
  • Lecture planning
  • Student performance evaluation
  • MS Office
  • Office resource management
  • Administering payroll
  • Database management
  • Data confidentiality
  • Prioritization and time management
  • Letter writing
  • Patience and compassion
  • Public speaking
  • Calm under pressure
  • Customer Service

Languages

Polish
First Language
English
Advanced
C1
Dutch
Elementary
A2

Additional Information

Category B driving license

Timeline

Internship

Sąd Rejonowy w Rudzie Śląskiej
08.2023 - 09.2023

English Teacher

EduGO P.S.A.
03.2023 - 04.2024

Factory Production Worker

Milchwerke Oberfranken West eG
07.2022 - 08.2022

Secretary

Kancelaria Adwokacka Kobylińscy
04.2022 - 11.2022

commissioner

BAUR GmbH
06.2021 - 08.2021

English Tutor

Self Employed
09.2020 - 05.2022

Master - Psychology

Akadamia Humanitas

No Degree - Law

Akademia Humanitas
Pola Michalska