Polina Privalova
5CA Customer Support Agent
Poznan
Summary
Passionate about promoting lasting customer satisfaction by delivering quality service and unparalleled support. Proficient in customer service best practices and related options.
Overview
3
3
Languages
Work History
Customer Support Agent
5CA
Poznan
12.2022 - Current
- Updated account information to maintain customer records.
- Maintained customer satisfaction with forward-thinking strategies focused on addressing customer needs and resolving concerns.
- Offered advice and assistance to customers, paying attention to special needs or wants.
- Handled customer inquiries and suggestions courteously and professionally.
- Clarified customer issues and determined root cause of problems to resolve product or service complaints.
Education
High School Diploma -
Technical School of Printing And Administration
Poznan, PolandSkills
Complaint resolution
Technical Support
Account management
Creative problem solving
Service standard compliance
Timeline
Customer Support Agent
5CA
12.2022 - Current
High School Diploma -
Technical School of Printing And Administration