Polina Sliesarieva
Procurement Lead in Supply Chain. Humanitarian Operations & Emergency Response
Poznan
Profil zawodowy
My background combines procurement, logistics, and field operations across multiple countries, where I worked as part of a supply chain team in emergency and high-pressure environments.
In my corporate career, I worked in marketing, loyalty programs, contact center, and customer support leadership, focusing on improving customer experience, driving operational efficiency, and leading cross-functional teams in a large retail organization.
Across both paths, I have consistently led teams, managed complex projects, and worked closely with people in fast-moving environments. I am motivated by working with and for people, and by creating meaningful impact through structured, practical, and efficient operations.
Podsumowanie
4
4
Languages
1
1
Certification
11
11
years of professional experience
Doświadczenie
Suppy Chain Procurement Manager
World Central Kitchen
Worldwide
2022.05 - Current
- Led procurement operations across Egypt, Greece, Turkey, Poland, Czech Republic, Mayotte, Thailand, Philippines, Jamaica, Madagascar , Nepal
- Supported high-volume humanitarian logistics, including 20 trucks daily from Cairo to the Egypt- Gaza border crossing
- Managed supplier sourcing, negotiation, and performance coordination
- Planned procurement and inbound supply based on operational demand and forecasts
- Controlled budgets, tracked costs and improved pricing through supplier negotiations
- Collaborated with operations, logistics, and field teams to align supply with mission needs
- Designed and implemented different types of food kits, from concept to execution
- Collaborated with branding suppliers and packaging vendors for field distribution materials
Head of Customer Support Department
EVA store chain
Dnipro
2022.01 - 2022.05
- Led company-wide customer support operations and service strategy
- Managed cross-functional coordination between departments
- Developed and implemented customer experience improvement initiatives
- Analyzed KPIs and prepared performance reports for leadership
- Managed budgeting and operational planning
Head of Contact Center
EVA store chain
Dnipro
2019.10 - 2022.01
- Managed contact center operations and CRM systems
- Led team leaders and ensured cross-department alignment
- Improved service quality through KPI tracking and process optimization
- Led recruitment, onboarding, and training processes
- Developed initiatives to improve efficiency and customer experience
Regional Marketing Director
EVA store chain
Dnipro
2016.07 - 2019.09
- Led company-wide customer support operations and service strategy
- Managed cross-functional coordination between departments
- Developed and implemented customer experience improvement initiatives
- Analyzed KPIs and prepared performance reports for leadership
- Managed budgeting and operational planning
Junior HR Contact Center Advisor
Philips
Piła
2016.03 - 2016.07
- Provided first-line HR support to employees via contact center channels
- Handled HR-related inquiries (policies, benefits, internal processes)
- Logged and updated employee cases in HR systems and ensured proper follow-up
- Escalated complex HR issues to relevant departments when needed
- Supported accurate documentation and maintained confidentiality of employee data
Wykształcenie
Master degree - Marketing
Crimean Economic Institute Kyiv National Economic University
Simferopol Sep 2008 - Jul 2013
Languages
Russian, Ukrainian
First languages
English
Proficient
C2
French
Elementary
A2
Polish
Elementary
A2
Certyfikacja
- Hostile Environment Awarness Training
Oś czasu
Suppy Chain Procurement Manager
World Central Kitchen
2022.05 - Current
Head of Customer Support Department
EVA store chain
2022.01 - 2022.05
Head of Contact Center
EVA store chain
2019.10 - 2022.01
Regional Marketing Director
EVA store chain
2016.07 - 2019.09
Junior HR Contact Center Advisor
Philips
2016.03 - 2016.07
Master degree - Marketing
Crimean Economic Institute Kyiv National Economic University
Sep 2008 - Jul 2013