Pop Ionel Marcel

Validating the incoming information from customer;
Processing the orders/request in the ERP (SAP);
Ensure process continuity and smooth delivery on relevant requests;
Checking and solving potential issues between client purchase orders (PO) and system information;
Preparing and sending over the case/cases to the relevant departments via used workflow (SharePoint docs);
Offering information related to sales person via e-mail, Microsoft Teams or phone;
Responsible for any changes in the order (contact details, material and prices, etc.);
Contact person between sales representative and other departments (invoicing team, credit control, master data team, etc.);
Responsible for daily volumes.

Lean Training and Green Belt Certificate achieve in 2020 at Genpact.

• Supervised day-to-day operations to meet performance, quality and service expectations.
• Maintained a clean, safe, and organized store environment to enhance the customer experience.
• Developed strong working relationships with staff, fostering a positive work environment.
• Monitored cash intake and deposit records, increasing accuracy, and reducing discrepancies.

• Greeted customers entering store and responded promptly to customer needs.
• Welcomed customers and helped determine their needs.
• Worked flexible schedule and extra shifts to meet business needs.
• Operated cash register for cash, check, and credit card transactions with excellent accuracy levels.