Prachi Kumari
Customer Support Associate
Warsaw
Summary
Result-oriented sales & customer support associate with 2+ years of experience in providing exceptional customer service via calls, chat & email. Skilled in meeting sales targets, resolving customer inquiries, complaints, and issues in a professional and efficient manner. Strong communication and problem-solving skills, with a proven track record of maintaining high customer satisfaction levels. Seeking a challenging position to utilize my expertise and contribute to the success of a customer-focused organization.
Overview
4
4
years of professional experience
2
2
Certifications
Work History
Associate, Educator Support
Unacademy
Bangalore
01.2022 - 11.2022
- Troubleshooting & Fixing Technical issues for End Users (Learners) & Service Providers (Educators)
- Escalation Management by co-ordinating with different Stakeholders
- Tracking & Reporting Key Performance Indicator
- Maintained customer satisfaction with forward-thinking strategies focused on addressing customer needs and resolving concerns.
- Followed-through on all critical inter-departmental escalations to increase customer retention rates.
- Resolved problems, improved operations and provided exceptional service.
- Used ticketing systems (Freshdesk) to manage and process support actions and requests.
- Developed customer surveys to measure customer satisfaction and identify areas of improvement.
Customer Support Associate
Accenture
Bangalore
12.2020 - 08.2021
- Handling UK based customers and help resolve their queries in regards to technical as well as nontechnical issues
- Customer Engagement and Escalation Management via multiple communication channels (Voice & Email)
- Answered product and service questions, suggesting other offerings to attract potential customers.
- Answered constant flow of customer calls with minimal wait times.
- Resolved diverse range of technical issues across multiple systems and applications for customers and end-users across various time zones.
- Translated complex technical issues into digestible language for non-technical users.
- Assisted customers in identifying issues and explained solutions to restore service and functionality.
Senior Sales Associate
NoBroker Technologies
Bangalore
04.2020 - 11.2020
- Converting Leads into Sales for both NoBroker Owner & Tenant plans
- Understand customer's queries / issues over call/chat and loop in the right team to get them addressed at earliest
- Lead Generation and conversion of leads to opportunities for NoBrokerHOOD
- Educated clients on current promotional offerings and products using persuasive selling tactics.
- Negotiated between buyers and sellers of properties with efficiency and transparency to maximize profits and maintain satisfaction of clients.
- Originated and cultivated strong relationships with prospective clients by strategizing aggressive outbound calling campaigns.
Global Immigration Consultant
Visas & Permits.com
Bangalore
01.2020 - 04.2020
- Lead Management through Salesforce and counsel clients by guiding through VISA & PR products
- Resolving Customer Queries over Email, Call and Chat channels
- Strategic Management of Sales KPI by aligning product catalogues with Customer Needs
- Initiated contact with prospects and conducted follow-up calls to garner information and qualify leads.
- Entered data into Salesforce, ensuring accuracy and uniformity, also built prospect lists of potential new customers through research and identification of business opportunities.
- Helped qualified immigrants, giving advice on correct visa for experience, skills and country of origin.
Relationship Executive
AXIS Bank
Bangalore
08.2018 - 08.2019
- Managing Customer Base of 2500 by assisting with personal banking requirements and queries over Email, Call, and Chat channels
- Provide customized investment plans suitable to customer's financial requirement and ambition
- Cross and Up selling of AXIS & Max Life Products.
- Developed, updated and maintained database of existing and potential customers in Genesys.
- Achieved goals for sale of bank products and services and exceeded performance metrics for customer service.
- Generated new business leads through direct customer engagement, deploying inbound and outbound marketing tactics and developing and optimizing informative content.
Education
MBA - Marketing & Finance
Jyoti Nivas College
Bangalore 04.2016 - 2018.04
Bachelor of Commerce - Accounts
Ramadevi Women's College
Bhubaneswar 05.2013 - 2016.05
Skills
Business Development/ Cross Functional Co-ordinationundefined
Certification
AML, KYC & Compliance from Udemy.
Work Availability
monday
tuesday
wednesday
thursday
friday
saturday
sunday
morning
afternoon
evening
swipe to browse
Quote
The way to get started is to quit talking and begin doing.
Walt Disney
Timeline
AML, KYC & Compliance from Udemy.
05-2023
Associate, Educator Support
Unacademy
01.2022 - 11.2022
Customer Support Associate
Accenture
12.2020 - 08.2021
Senior Sales Associate
NoBroker Technologies
04.2020 - 11.2020
Global Immigration Consultant
Visas & Permits.com
01.2020 - 04.2020
Relationship Executive
AXIS Bank
08.2018 - 08.2019
Digital Marketing from NIDM Bangalore.
04-2018
MBA - Marketing & Finance
Jyoti Nivas College
04.2016 - 2018.04
Bachelor of Commerce - Accounts
Ramadevi Women's College
05.2013 - 2016.05
Similar Profiles
ANKIT YADAVANKIT YADAV
Marketing Manager at UnacademyMarketing Manager at Unacademy
TASLEEM ARIFTASLEEM ARIF
Educator at UnacademyEducator at Unacademy
Rabbani S BRabbani S B
Assistant Manager at UnacademyAssistant Manager at Unacademy
PRIYANKA YPRIYANKA Y
Senior Talent Acquisition Specialist at UnacademySenior Talent Acquisition Specialist at Unacademy
Kateryna OpanasenkoKateryna Opanasenko
Operations Supervisor at Delta ExpressOperations Supervisor at Delta Express