Summary
Overview
Work History
Education
Skills
Certification
Work Availability
Quote
Timeline
BusinessAnalyst
Prachi Kumari

Prachi Kumari

Customer Support Associate
Warsaw

Summary

Result-oriented sales & customer support associate with 2+ years of experience in providing exceptional customer service via calls, chat & email. Skilled in meeting sales targets, resolving customer inquiries, complaints, and issues in a professional and efficient manner. Strong communication and problem-solving skills, with a proven track record of maintaining high customer satisfaction levels. Seeking a challenging position to utilize my expertise and contribute to the success of a customer-focused organization.

Overview

4
4
years of professional experience
2
2
Certifications

Work History

Associate, Educator Support

Unacademy
Bangalore
01.2022 - 11.2022
  • Troubleshooting & Fixing Technical issues for End Users (Learners) & Service Providers (Educators)
  • Escalation Management by co-ordinating with different Stakeholders
  • Tracking & Reporting Key Performance Indicator
  • Maintained customer satisfaction with forward-thinking strategies focused on addressing customer needs and resolving concerns.
  • Followed-through on all critical inter-departmental escalations to increase customer retention rates.
  • Resolved problems, improved operations and provided exceptional service.
  • Used ticketing systems (Freshdesk) to manage and process support actions and requests.
  • Developed customer surveys to measure customer satisfaction and identify areas of improvement.

Customer Support Associate

Accenture
Bangalore
12.2020 - 08.2021
  • Handling UK based customers and help resolve their queries in regards to technical as well as nontechnical issues
  • Customer Engagement and Escalation Management via multiple communication channels (Voice & Email)
  • Answered product and service questions, suggesting other offerings to attract potential customers.
  • Answered constant flow of customer calls with minimal wait times.
  • Resolved diverse range of technical issues across multiple systems and applications for customers and end-users across various time zones.
  • Translated complex technical issues into digestible language for non-technical users.
  • Assisted customers in identifying issues and explained solutions to restore service and functionality.

Senior Sales Associate

NoBroker Technologies
Bangalore
04.2020 - 11.2020
  • Converting Leads into Sales for both NoBroker Owner & Tenant plans
  • Understand customer's queries / issues over call/chat and loop in the right team to get them addressed at earliest
  • Lead Generation and conversion of leads to opportunities for NoBrokerHOOD
  • Educated clients on current promotional offerings and products using persuasive selling tactics.
  • Negotiated between buyers and sellers of properties with efficiency and transparency to maximize profits and maintain satisfaction of clients.
  • Originated and cultivated strong relationships with prospective clients by strategizing aggressive outbound calling campaigns.

Global Immigration Consultant

Visas & Permits.com
Bangalore
01.2020 - 04.2020
  • Lead Management through Salesforce and counsel clients by guiding through VISA & PR products
  • Resolving Customer Queries over Email, Call and Chat channels
  • Strategic Management of Sales KPI by aligning product catalogues with Customer Needs
  • Initiated contact with prospects and conducted follow-up calls to garner information and qualify leads.
  • Entered data into Salesforce, ensuring accuracy and uniformity, also built prospect lists of potential new customers through research and identification of business opportunities.
  • Helped qualified immigrants, giving advice on correct visa for experience, skills and country of origin.

Relationship Executive

AXIS Bank
Bangalore
08.2018 - 08.2019
  • Managing Customer Base of 2500 by assisting with personal banking requirements and queries over Email, Call, and Chat channels
  • Provide customized investment plans suitable to customer's financial requirement and ambition
  • Cross and Up selling of AXIS & Max Life Products.
  • Developed, updated and maintained database of existing and potential customers in Genesys.
  • Achieved goals for sale of bank products and services and exceeded performance metrics for customer service.
  • Generated new business leads through direct customer engagement, deploying inbound and outbound marketing tactics and developing and optimizing informative content.

Education

MBA - Marketing & Finance

Jyoti Nivas College
Bangalore
04.2016 - 2018.04

Bachelor of Commerce - Accounts

Ramadevi Women's College
Bhubaneswar
05.2013 - 2016.05

Skills

Business Development/ Cross Functional Co-ordinationundefined

Certification

AML, KYC & Compliance from Udemy.

Work Availability

monday
tuesday
wednesday
thursday
friday
saturday
sunday
morning
afternoon
evening
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Quote

The way to get started is to quit talking and begin doing.
Walt Disney

Timeline

AML, KYC & Compliance from Udemy.

05-2023

Associate, Educator Support

Unacademy
01.2022 - 11.2022

Customer Support Associate

Accenture
12.2020 - 08.2021

Senior Sales Associate

NoBroker Technologies
04.2020 - 11.2020

Global Immigration Consultant

Visas & Permits.com
01.2020 - 04.2020

Relationship Executive

AXIS Bank
08.2018 - 08.2019

Digital Marketing from NIDM Bangalore.

04-2018

MBA - Marketing & Finance

Jyoti Nivas College
04.2016 - 2018.04

Bachelor of Commerce - Accounts

Ramadevi Women's College
05.2013 - 2016.05
Prachi KumariCustomer Support Associate