Summary
Overview
Work history
Education
Skills
Languages
Certification
Additional Information
Timeline
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Pradeep Roy

Pradeep Roy

Warsaw

Summary

As a Cloud Solutions Architect for Microsoft Azure at Accenture, Warsaw, I combine my customer relationship management expertise with a strong technical background to deliver exceptional client service. My experience in the hospitality sector, notably as an Operations Manager, has fine-tuned my skills in both B2C and B2B relationship management and leadership, allowing me to excel in high-pressure environments. In my current role, I am dedicated to guiding clients through their Azure journey, underpinned by my problem-solving skills and a track record of exceeding customer expectations. My commitment to continuous professional growth is evidenced by my certifications and my dedication to staying at the forefront of cloud technology trends. My approach is always client-centric, focusing on tailored solutions that align with their specific needs and challenges. This adaptability, combined with a deep understanding of cloud architectures and security, enables me to provide innovative, efficient, and secure cloud solutions that drive business success and customer satisfaction.

Overview

16
16
years of professional experience
2
2
years of post-secondary education
1
1
Certification

Work history

Microsoft Azure Customer Success Manager

Accenture
Warsaw, Mazovia
11.2022 - Current
  • Managing 80 top-tier Microsoft Azure accounts within a global consultancy firm, delivering high-quality consultancy services across multiple offerings.
  • Maximizing customer lifetime value and strategically reducing churn.
  • Engaging diverse stakeholders (end users, operational/business leaders, financial decision-makers) throughout the customer lifecycle.
  • Ensuring high customer satisfaction and loyalty from onboarding to steady-state phases.
  • Leading successful business transformations and fostering client growth and expansion.
  • Spearheading change management and best practice adoption.
  • Enhancing customer onboarding, engagement, and transformation processes.
  • Generating new sales pipelines within existing accounts.
  • Identifying and capitalizing on renewal, upsell, and cross-sell opportunities to boost utilization and consumption

General Manager

Corus Hotel
London
06.2019 - 10.2021
  • Excelled in resolving customer complaints and implementing effective service recovery procedures, ensuring every guest felt valued and cared for.
  • Excelled in managing relationships with key accounts like Marks and Spencer, Inditex, and governmental clients, offering customized services to meet diverse needs.
  • Skillfully managed Local Corporate Rates (LCR) and National Corporate Rates (NCR), focusing on personalized negotiations and renewals to foster client loyalty and satisfaction.
  • Led and participated in FAM trips, customer nights, and client meetings, emphasizing a deep understanding of customer needs and preferences to enhance service quality.
  • Conducted strategic meetings to align eCommerce and marketing strategies with customer insights, utilizing SEO and Google Analytics to tailor offerings to customer demands.

Operations Manager

Corus Hotel
London
03.2018 - 06.2019
  • Championed customer satisfaction initiatives across operations, leading to significant improvements in service delivery and customer experience metrics.
  • Managed key client accounts, ensuring personalized service and attention to detail, resulting in strengthened relationships and increased client retention rates.
  • Developed and executed innovative sales strategies that aligned with organizational goals, contributing to a measurable increase in sales performance and revenue growth.
  • Streamlined operational processes to enhance efficiency while maintaining a strong focus on customer-centric approaches, leading to more effective and agile service delivery.
  • Led a cross-functional team with a focus on optimizing operational performance, enhancing team skills in customer engagement and sales tactics, which directly improved overall customer satisfaction scores.

Assistant Operations Manager

Hilton London Metropole
London
09.2016 - 03.2018
  • Managed client relationships at the Hilton London Metropole, the busiest Hilton in Europe, ensuring exceptional service and satisfaction in a fast-paced environment with 1059 rooms and multiple facilities.
  • Oversaw and nurtured key accounts, delivering tailored services and solutions to meet the diverse needs of a high-profile clientele, thereby solidifying the hotel's reputation within the Hilton worldwide network.
  • Managed the execution of events across 42 meeting and event rooms, ensuring seamless execution and high client satisfaction, contributing to the hotel's recognition as the most profitable Hilton in Europe.
  • Ensured operational efficiency and top-tier service in five F&B outlets, aligning operations with the overall client experience and satisfaction goals of the hotel.
  • Led a team focused on delivering exceptional client service in a bustling hotel environment, implementing strategies and training to enhance guest experience and account management effectiveness.

Deputy General Manager

Mandolay Hotel and Conference Centre
Guildford
11.2015 - 09.2016

Assistant Ops Manager, C&E Manager

DoubleTree by Hilton
Aberdeen
01.2008 - 09.2015

Education

Master of Science - International Hospitality Management

Leeds Metropolitan University
Leeds
02.2004 - 09.2005

Skills

  • Key accounts development
  • Customer Service and Relations
  • Communication and Collaboration
  • Work organization and multi-tasking
  • Project Management
  • Problem-solving
  • Leadership

Languages

English
Native
Hindi
Native

Certification

· AWS Certified: Solutions Architect Associate

· Microsoft Certified: Cyber Security Architect Expert (SC 100)

· Microsoft Certified: Azure Security Engineer Associate ( AZ 500)

· Microsoft Certified: Cloud Network Engineer Associate (AZ 700)

· Microsoft Certified: Cloud Solutions Architect Expert (AZ 305)

· Microsoft Certified Azure Administrator Associate (AZ 104)

· Certified Google Analytics Individual Qualification

· Certified Salesforce Administrator

· Hilton Elevate 3 Leadership 5-day intensive training Course

· Marriott Essential Skills Leadership Training Course for Managers

Additional Information

Right to work in Poland: Temporary Residence Permit with access to the labor market

based on marriage with polish citizen.

Timeline

Microsoft Azure Customer Success Manager

Accenture
11.2022 - Current

General Manager

Corus Hotel
06.2019 - 10.2021

Operations Manager

Corus Hotel
03.2018 - 06.2019

Assistant Operations Manager

Hilton London Metropole
09.2016 - 03.2018

Deputy General Manager

Mandolay Hotel and Conference Centre
11.2015 - 09.2016

Assistant Ops Manager, C&E Manager

DoubleTree by Hilton
01.2008 - 09.2015

Master of Science - International Hospitality Management

Leeds Metropolitan University
02.2004 - 09.2005

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Pradeep Roy