Pragati Panda

Over 1.5 years of total experience Software testing and basic web development in Zerozilla Pvt ltd. Completed ServiceNow Admin training from ACTE Technologies .I have hands on experience on various IT Services of ServiceNow tool like Service Catalog Requests, ServiceNow Administration, Incident, Problem, Change, Knowledge Management, Custom Applications, Performance Analytics, Integrations .Experience in configuring and customizing all aspects of ServiceNow like UI actions, UI policy, Business rules, Data policies, Client scripts. Knowledge in Development, Implementation and administration of ServiceNow, experience in implementation of Business Rules, Data Dictionary, UI Actions, UI Policies, Client Scripts and Validations Scripts in ServiceNow. Knowledge in JavaScript used in client scripts, business rules, UI policies, UI actions. Direct hands on experience on various IT Services of Service-Now tool like Service Catalog Requests, Configuration Management, Service-Now Administration, Incident and Problem Management, Knowledge Management, Reporting. Good knowledge in ITIL Knowledge in JavaScript in ServiceNow. Hands-on experience on creation of workflows for Service Catalog items in Service-Now . Hands-on in configuring the SLAs for various ITIL processes as per the client requirements. Hands-on in development of Incident, Service Catalog and Orchestration workflows.

Test case design , Test Plan Creation, Test Reporting, ServiceNow, ITSM, ITIL, administration, configuration, incident management, problem management, change management, knowledge management, JavaScript, UI actions, UI policies, business rules, data policies,Glide Form , Glide record , Form creation , validation scripts, Business Workflow ,workflows, SLA configuration, system administration, troubleshooting, communication, Service Catalog, reporting. Quality Assurance designing, documentation.

• I Published a thesis paper on Wireless LAN application