Summary
Overview
Work History
Education
Skills
Websites
Accomplishments
Affiliations
Languages
Timeline
Generic
PRINCE BLAISE DUSENGE

PRINCE BLAISE DUSENGE

Technical Analyst
Warsaw,urysnow,Masovian

Summary

Savvy expert experienced in troubleshooting computer hardware and software issues in customer-focused environments. Possesses comprehensive knowledge of standard operating systems, networking protocols and technical support procedures. Skilled in identifying and resolving complex technical problems.

Overview

6
6
years of professional experience

Work History

Senior IT Support Analyst

Ikea
09.2021 - 10.2022
  • Followed up with clients to verify optimal customer satisfaction following support engagement and problem resolution.
  • Configured hardware, devices and software to set up work stations for employees.
  • Worked with software development team on reported errors and bugs on newly released software and assisted in deployment of release fixes.
  • Broke down and evaluated user problems, using test scripts, personal expertise, and probing questions.

Data Analyst

skol ltd
03.2019 - 02.2021
  • Coordinated statistical data analysis, design and information flow.
  • Created various Excel documents to assist with pulling metrics data and presenting information to stakeholders for concise explanations of best placement for needed resources.
  • Participated in requirements meetings and data mapping sessions to understand business needs.

Senior Network Technician

Fiber Optics BROADBAND SYSTEM COORPORATION
Kigali
01.2018 - 03.2019
  • Troubleshot hardware and software to determine and rectify network problems.
  • Diagnosed and resolved hardware, software and network problems and replaced defective components.

  • Installed cabling, wireless routers and telephone systems for data communications networks.
  • Replaced failed hardware in server rack systems, swapping hard disks, power supplies and other field serviceable components.
  • Monitored operational and security procedures for numerous computers in network, related systems administration and maintenance protocols.

Customer Service Representative

MAN TRUCK & BUS LTD, MA'ANSHAN
05.2016 - 01.2018
  • Maintained customer satisfaction with forward-thinking strategies focused on addressing customer needs and resolving concerns.
  • Answered customer telephone calls promptly to avoid on-hold wait times.
  • Developed community reputation through commitment to customer satisfaction and strong client relationships.

Education

Master of Science - computer

Vistula University
Warsaw
10.2022

Bachelor of Science - Software, SOFTWARE ENGINEERING

EngineeringAnhui University of Technology
07.2020

Skills

  • Compiling Data
  • Activity Planning
  • Network Hardware and Software Maintenance
  • Operational Support
  • Hardware Knowledge
  • Troubleshooting and Diagnostics
  • Data Quality
  • Data Quality Assurance Processes
  • IT Ticket Documentation
  • CISCO Installations
  • Cisco Routers and Switches
  • Network Device Monitoring
  • Root Cause Analysis
  • OSPF Routing
  • Juniper Wireiless
  • Java
  • Assembly
  • Python
  • PHP
  • HTML
  • Databases

Accomplishments

  • Trained and supervised 20 photographers as Lead Photographer.
  • Consistently maintained high customer satisfaction ratings.
  • Market Research - Interviewed clients via market research surveysto identify product issues and customer needs.

Affiliations

Member of blaise creations (2016 - present)

Languages

English
Native language
French
Proficient
C2
Chinese (Mandarin)
Intermediate
B1

Timeline

Senior IT Support Analyst

Ikea
09.2021 - 10.2022

Data Analyst

skol ltd
03.2019 - 02.2021

Senior Network Technician

Fiber Optics BROADBAND SYSTEM COORPORATION
01.2018 - 03.2019

Customer Service Representative

MAN TRUCK & BUS LTD, MA'ANSHAN
05.2016 - 01.2018

Master of Science - computer

Vistula University

Bachelor of Science - Software, SOFTWARE ENGINEERING

EngineeringAnhui University of Technology

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