Princess Sibanda

• Ensured positive customer experiences by resolving complaints swiftly and courteously.
• Enhanced product knowledge through continuous training sessions, resulting in better-informed customers and increased sales conversions.
• Contributed to company growth by consistently meeting or exceeding monthly sales targets.

Contributed to team objectives in fast-paced environment.

• Kept up-to-date on flight schedules to provide accurate information for travelers seeking assistance.
• Assisted passengers with special needs, ensuring a comfortable and stress-free travel experience.
• Managed online booking inquiries and assisted guests and travel partners with questions throughout entire booking cycle.

• Maintained knowledge of new product offerings and changes for order provisioning processes.
• Fielded 80 incoming calls daily and addressed order questions and concerns to serve customer needs.
• Navigated through company systems to build, track and monitor orders.
• Sent emails to communicate order status and informed customers of back-orders or shipping delays.
• Communicated with customers to address order inquiries, changes and cancellations.
• Reviewed orders for accuracy, errors and omissions to minimize incorrect shipments.
• Collaborated with cross-functional teams in resolving order-related issues, ensuring a seamless customer experience.

• Handled escalated calls efficiently, finding satisfactory resolutions for both customers and the company alike.
• Responded to customer requests for products, services, and company information.
• Reviewed and verified vendor completeness and compliance to rectify billing disputes and fraud cases.
• Used company troubleshooting resolution tree to evaluate technical problems and find appropriate solutions.
• Educated customers about billing, payment processing and support policies and procedures.
• Assisted customers with setting special order requests.

• Worked in a customer facing role for NMB Bank's "Tapcard” credit
• Product marketing to new customers and responding promptly to customer inquiries.
• Answering customer questions about the product, and engaging in product demonstrations for new customers on calls.
• Maintaining a professional, positive and empathetic attitude to customers.
• Providing feedback on the efficiency of the customer service process.
• Acknowledging and resolving customer complaints, and escalating customer queries whenever necessary.