Summary
Overview
Work History
Education
Skills
Languages
Data processing
Timeline
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Promise Adeyeye

Promise Adeyeye

Warsaw

Summary

Dedicated Customer Service professional with 3+ years experience and knowledge of service delivery and proven multitasking abilities. Committed to maintaining professional relationships to increase profitability and drive business result. Solid team player with outgoing, positive demeanor and proven skills in establishing rapport with clients.

Overview

5
5
years of professional experience

Work History

Salesforce QA Tester

Foundever
01.2023 - Current
  • Documented testing procedures for developers and future testing use.
  • Monitored resolution of bugs, tested fixes, and helped developers tackle ongoing problems by providing QA perspective.
  • Evaluated function, performance and design compliance of every product against design standards and customer needs.
  • Analyzed performance data from load tests, providing recommendations for optimizing system performance and scalability.
  • Maintained strong communication with stakeholders throughout the project lifecycle, ensuring expectations were managed effectively regarding timelines and deliverables.
  • Gathered data on integration issues and vulnerabilities, reported findings and recommended improvements.
  • Performed manual exploratory testing when necessary, uncovering hidden defects not detected by scripted tests.
  • Managed bug tracking systems efficiently, ensuring all issues were logged, prioritized, and resolved in a timely manner.

Customer Service Representative Agent

Foundever
02.2022 - Current
  • Provided primary customer support to internal and external customers.
  • Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
  • Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
  • Responded proactively and positively to rapid change.
  • Answered constant flow of customer calls with minimal wait times.
  • Maintained customer satisfaction with forward-thinking strategies focused on addressing customer needs and resolving concerns.
  • Handled customer inquiries and suggestions courteously and professionally.
  • Prepare accurate and timely reports and provided customer support via calls, webforms, emails and live chats for customers with product inquiries and complaints.

Adobe Campaign Specialist

OutworX
03.2019 - 12.2021
  • Increased campaign engagement by developing and implementing targeted marketing strategies.
  • Participating in designing new automation in order to harmonize the approaches and create efficiency.
  • Prepared, designed and executed successful email campaigns for increased lead generation.
  • Configuring Adobe campaign so to reflect to the platform on the demands from customer.
  • Monitored campaign performance, adjusting strategies as needed based on data-driven insights.

Education

Bachelor of Arts - Mentoring And Coaching

WYZSZA SZKOLA TEOLOGICZNO-SPOLECZNA W WARSZAWIE
06.2025

Skills

  • Computer Skills
  • Salesforce
  • Microsoft Outlook
  • Typing Speed
  • Team Work and Collaboration
  • CRM Software
  • Customer Service/Relations
  • Microsoft Office Tools
  • JAVA, SQL, HTML, CSS
  • Data and Sales Management

Languages

English
Bilingual or Proficient (C2)
Yoruba
Bilingual or Proficient (C2)

Data processing

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Timeline

Salesforce QA Tester

Foundever
01.2023 - Current

Customer Service Representative Agent

Foundever
02.2022 - Current

Adobe Campaign Specialist

OutworX
03.2019 - 12.2021

Bachelor of Arts - Mentoring And Coaching

WYZSZA SZKOLA TEOLOGICZNO-SPOLECZNA W WARSZAWIE

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Promise Adeyeye