Przemysław Grygorcewicz

Led, motivated, and managed a team of 13 customer service consultants to deliver effective assistance to internal clients in both the short and long term.

- Monitored team performance daily and generated reports for senior management on a daily, weekly, and monthly basis. Set performance expectations for the team, monitoring progress towards goals and providing constructive feedback as needed.

- Developed and implemented training programs that enhanced team morale and elevated customer satisfaction ratings. Empowered team members by delegating responsibilities according to individual strengths and areas of expertise.

- Reduced backlog in cases and achieved key targets such as timely delivery.

-created regular SME meetings in order to improve communication with internal customers.

Provided support and comprehensive product/service information to ensure high levels of client satisfaction. Advised clients about short term insurance and claim processes while assisting with the management of personal details.

• Key account manager for global partners Straumann, Henry Schein and Ivoclar.
• Delivered training sessions in client relationship management, time management, and ticket/queue management.
• Partnered with management to drive process improvement.
• Led team of 15 people

- Delivered professional customer service across the DACH region, UK, Italy, and France.

- Managed key accounts for Henry Schein GMBH and Straumann UK, among others.

- Trained the sales team on processes, customer service strategies, and coaching techniques.

- Delivered exceptional customer service while preparing comprehensive reports for key stakeholders, including primary clients.

- Ensured the security and confidentiality of customer sensitivity data.

- Managed the flow of customer data effectively.

- Leading team of 3 (KPI creation, monitoring of progress)

Professional customer service, product training, opening and closing Bar