Summary
Overview
Work history
Education
Skills
Languages
Accomplishments
Timeline
Generic
PRZEMYSŁAW ANTOŃ

PRZEMYSŁAW ANTOŃ

Kraków,Poland

Summary

Highly adaptable and upbeat professional with over 7 years of customer service experience, supporting three billion-dollar brands in international environments, committed to delivering world-class service and support.

Overview

9
9
years of professional experience
4
4
years of post-secondary education

Work history

Client Experience Analyst

SpotOn
Kraków, Poland
02.2025 - Current
  • Provide timely, courteous, and professional support to client inquiries across phone, email, and chat channels.
  • Consistently achieve or surpass key performance targets, including customer satisfaction, first-call resolution, and quality standards.
  • Stay up to date with SpotOn’s products, services, and policies to ensure accurate and effective assistance.

Funnel & AI Automation Builder

Aurafunnels
Rzeszów, Poland
06.2024 - 02.2025
  • Leveraging marketing and no-code AI automation tools to drive sales, save time, and streamline processes - including CRM automation, email marketing, and chatbot integration.
  • Planning, building, and delivering high-converting, automated sales funnels for coaches and online creators.
  • Working closely with personal brands to optimize their offers, funnels, and online presence to boost sales.


Business Class Cabin Crew

Emirates
Dubai, United Arab Emirates
02.2024 - 06.2024
  • Delivered world-class customer service, consistently maintaining a 100% client satisfaction rate.
  • Proactively resolved conflicts and managed complex situations on flights with over 300 passengers, ensuring smooth operations.
  • Guided, supported, and mentored junior cabin crew members to excel in their roles.

Cabin Crew

Emirates
Dubai, United Arab Emirates
04.2022 - 02.2024
  • Acted as a brand ambassador, embodying the core values of a billion-dollar brand.
  • Collaborated seamlessly within an international team of over 140 nationalities, ensuring an exceptional customer experience.
  • Adhered strictly to safety, security, and company standard operating procedures.

Senior Business Travel Counselor

CWT
Rzeszow, Poland
08.2019 - 04.2022
  • Provided 24/7 customer assistance for travelers in emergency and unexpected situations
  • Established contact with third-party vendors to solve complex issues
  • Support team members and manager on duty in their daily tasks


Business Travel Counselor

CWT
08.2017 - 08.2019
  • Supported corporate travelers with air, hotel and car reservations
  • Assisted customers with any issues, actively listening to their problems and offering suitable, smart thinking solutions that are also in line with company standard operating procedures
  • Got a thorough understanding of customer's business needs and Travel Policy to make suggestions and assist with itinerary planning

Copywriter

10heads
06.2016 - 08.2017
  • Wrote product and service descriptions according to specific client' guidelines
  • Researched aspects that would make products or services more appealing to the customers
  • Adapted and modified drafts based on clients’ feedback

Sales Representative

Tradecorp
02.2016 - 06.2016
  • Built great relationships with customers
  • Prepared and presented custom offers that were in line with specific prospects’ needs
  • Assisted prospects with every step of the sales process to make sure everything was conducted in an organized manner

Education

High School Degree - Land Surveyor Technician

Technical High School of Surveying
09.2011 - 07.2015

Some College (No Degree) -

Emirates Aviation College
Dubai, United Arab Emirates
/2022 - /2024

Skills

  • Excellent Communication and Presentation Skills
  • World-Class Customer Service Skills
  • Great Listening Skills
  • Problem Solver
  • Teamwork
  • Empathy Skills


Languages

English
Fluent
Polish
Native

Accomplishments

  • "PEARL 2019" Employee of the Year
  • "Star of the Month" (3 times)
  • Received numerous positive feedbacks from customers and managers at CWT and Emirates
  • Doubled the number of new leads for a coach and personal trainer
  • Achieved over a 3% conversion rate for a high-ticket offer

Timeline

Client Experience Analyst

SpotOn
02.2025 - Current

Funnel & AI Automation Builder

Aurafunnels
06.2024 - 02.2025

Business Class Cabin Crew

Emirates
02.2024 - 06.2024

Cabin Crew

Emirates
04.2022 - 02.2024

Senior Business Travel Counselor

CWT
08.2019 - 04.2022

Business Travel Counselor

CWT
08.2017 - 08.2019

Copywriter

10heads
06.2016 - 08.2017

Sales Representative

Tradecorp
02.2016 - 06.2016

High School Degree - Land Surveyor Technician

Technical High School of Surveying
09.2011 - 07.2015

Some College (No Degree) -

Emirates Aviation College
/2022 - /2024

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PRZEMYSŁAW ANTOŃ