PRZEMYSŁAW ANTOŃ
Kraków,Poland
Summary
Highly adaptable and upbeat professional with over 7 years of customer service experience, supporting three billion-dollar brands in international environments, committed to delivering world-class service and support.
Overview
9
9
years of professional experience
4
4
years of post-secondary education
Work history
Client Experience Analyst
SpotOn
Kraków, Poland
2025.02 - Current
- Provide timely, courteous, and professional support to client inquiries across phone, email, and chat channels.
- Consistently achieve or surpass key performance targets, including customer satisfaction, first-call resolution, and quality standards.
- Stay up to date with SpotOn’s products, services, and policies to ensure accurate and effective assistance.
Funnel & AI Automation Builder
Aurafunnels
Rzeszów, Poland
2024.06 - 2025.02
- Leveraging marketing and no-code AI automation tools to drive sales, save time, and streamline processes - including CRM automation, email marketing, and chatbot integration.
- Planning, building, and delivering high-converting, automated sales funnels for coaches and online creators.
- Working closely with personal brands to optimize their offers, funnels, and online presence to boost sales.
Business Class Cabin Crew
Emirates
Dubai, United Arab Emirates
2024.02 - 2024.06
- Delivered world-class customer service, consistently maintaining a 100% client satisfaction rate.
- Proactively resolved conflicts and managed complex situations on flights with over 300 passengers, ensuring smooth operations.
- Guided, supported, and mentored junior cabin crew members to excel in their roles.
Cabin Crew
Emirates
Dubai, United Arab Emirates
2022.04 - 2024.02
- Acted as a brand ambassador, embodying the core values of a billion-dollar brand.
- Collaborated seamlessly within an international team of over 140 nationalities, ensuring an exceptional customer experience.
- Adhered strictly to safety, security, and company standard operating procedures.
Senior Business Travel Counselor
CWT
Rzeszow, Poland
2019.08 - 2022.04
- Provided 24/7 customer assistance for travelers in emergency and unexpected situations
- Established contact with third-party vendors to solve complex issues
- Support team members and manager on duty in their daily tasks
Business Travel Counselor
CWT
2017.08 - 2019.08
- Supported corporate travelers with air, hotel and car reservations
- Assisted customers with any issues, actively listening to their problems and offering suitable, smart thinking solutions that are also in line with company standard operating procedures
- Got a thorough understanding of customer's business needs and Travel Policy to make suggestions and assist with itinerary planning
Copywriter
10heads
2016.06 - 2017.08
- Wrote product and service descriptions according to specific client' guidelines
- Researched aspects that would make products or services more appealing to the customers
- Adapted and modified drafts based on clients’ feedback
Sales Representative
Tradecorp
2016.02 - 2016.06
- Built great relationships with customers
- Prepared and presented custom offers that were in line with specific prospects’ needs
- Assisted prospects with every step of the sales process to make sure everything was conducted in an organized manner
Education
High School Degree - Land Surveyor Technician
Technical High School of Surveying
2011.09 - 2015.07
Some College (No Degree) -
Emirates Aviation College
Dubai, United Arab Emirates /2022 - /2024
Skills
- Excellent Communication and Presentation Skills
- World-Class Customer Service Skills
- Great Listening Skills
- Problem Solver
- Teamwork
- Empathy Skills
Languages
English
Fluent
Polish
Native
Accomplishments
- "PEARL 2019" Employee of the Year
- "Star of the Month" (3 times)
- Received numerous positive feedbacks from customers and managers at CWT and Emirates
- Doubled the number of new leads for a coach and personal trainer
- Achieved over a 3% conversion rate for a high-ticket offer
Timeline
Client Experience Analyst
SpotOn
2025.02 - Current
Funnel & AI Automation Builder
Aurafunnels
2024.06 - 2025.02
Business Class Cabin Crew
Emirates
2024.02 - 2024.06
Cabin Crew
Emirates
2022.04 - 2024.02
Senior Business Travel Counselor
CWT
2019.08 - 2022.04
Business Travel Counselor
CWT
2017.08 - 2019.08
Copywriter
10heads
2016.06 - 2017.08
Sales Representative
Tradecorp
2016.02 - 2016.06
High School Degree - Land Surveyor Technician
Technical High School of Surveying
2011.09 - 2015.07
Some College (No Degree) -
Emirates Aviation College
/2022 - /2024