Przemysław Prochoń

• Conducted comprehensive risk assessments on customer data, focusing on adverse media, untoward activity, sanctions, and PEPscreenings.
• Provided Anti-Money Laundering (AML) expertise to AccountOpening Teams, effectively identifying and validating PEP status.
• Offered AML analytical support, enhancing issue resolutioncapabilities.
• Translated complex Policy/Regulatory requirements into actionableprocesses.
• Engaged in process optimization initiatives.
• Maintained seamless communication with business partners and stakeholders to ensure operational efficiency.
• Delivered Process Confirmations within department

• Supporting agents in the field of operating sales applications, service of policies
• Responding to inquiries of insurance agents by phone and e-mail, documentation handling

• After-sales service of Pekao Leasing Bank motor and property insurance,
• Telephone and e-mail contact with clients and cooperating insurance companies: PZU, Compensa, Warta, Ergo Hestia, Generali, Allianz,
• Operations on the CRM IT system,
• Training of newly hired employees

• Carrying out activities on accounts at the request of enforcement authorities,
• Service of debtors accounts - execution of transfers,
• Product training for new employees,
• Implementation tests of bailiffs applications (DEF3000 SP module)

• Sale of motor insurance in the Direct system,
• Handling the complaint process,
• Reporting to the Head of Department in terms of efficiency, service quality and target implementation,
• Responsibility for the high quality of after-sales service,
• E-mail correspondence with clients,
• Maintaining and updating databases,
• Training of newly hired employees,
• Substantive support for the team