Racheal Nyambura
Bydgoszcz
Summary
Passionate about promoting lasting customer satisfaction by delivering quality service and unparalleled support. Proficient in customer service best practices and related options.
Overview
6
6
years of professional experience
Work History
Customer Service Representative Assistant
Capital Resource Investments.
03.2019 - 04.2021
- Enhanced customer satisfaction by efficiently addressing and resolving inquiries and concerns.
- Streamlined communication channels for improved service delivery and customer relations management.
- Managed high call volume with exceptional attention to detail, resulting in increased customer satisfaction ratings.
- Assisted customers with navigating company website and completing online transactions with ease.
Assistant Sales and Marketing Manager
Mwananchi Cables East Africa
01.2017 - 02.2019
- Increased sales revenue by strategizing and implementing effective marketing campaigns.
- Developed strong relationships with clients for long-term business growth and customer satisfaction.
- Collaborated with the sales team to achieve monthly targets and improve overall performance.
- Analyzed market trends, identifying opportunities for product expansion and increased sales.
- Enhanced brand visibility through targeted social media campaigns and online advertising efforts.
Front Office Specialist
Trans-African Motors
12.2014 - 10.2015
- Enhanced customer satisfaction by efficiently managing front office tasks and providing exceptional service.
- Streamlined appointment scheduling for improved customer experience and increased daily appointments.
- Boosted office productivity by implementing effective organizational systems and maintaining accurate records.
- Optimized resource utilization by managing inventory levels, ordering supplies, and minimizing waste within the front office environment.
- Managed multi-line phone system, professionally handling incoming calls while simultaneously attending to in-person visitors at the reception desk.
Education
Master of Arts - International Business
Wyzsza Szkole Gospodarki
Bydgoszcz, Poland07.2025
Bachelor of Arts - Business Management
Maasai Mara University
Narok, Kenya12.2018
Associate of Arts - Business Administration
Kiriri Women University of Science And Technology
Nairobi, Kenya09.2014
High School Diploma -
Nyakiambi Girls High School
Nakuru, Kenya11.2010
Skills
- Payment Processing
- CRM Software
- Escalation Management
- Call Center Experience
- Appointment Scheduling
- Complaint Handling
- Dispute Resolution
- Organizational Skills
- Critical Thinking
- Effective Communication
- Problem Solving
- Client Relations
Additional Information
I consent to the processing of my personal data for the purposes of the recruitment process, in accordance with Regulation (EU) 2016/679 of the European Parliament and of the Council of 27 April 2016, on the protection of individuals with regard to the processing of personal data and on the free movement of such data and repealing Directive 95/46 / EC (GDPR).
Timeline
Customer Service Representative Assistant
Capital Resource Investments.
03.2019 - 04.2021
Assistant Sales and Marketing Manager
Mwananchi Cables East Africa
01.2017 - 02.2019
Front Office Specialist
Trans-African Motors
12.2014 - 10.2015
Master of Arts - International Business
Wyzsza Szkole Gospodarki
Bachelor of Arts - Business Management
Maasai Mara University
Associate of Arts - Business Administration
Kiriri Women University of Science And Technology
High School Diploma -
Nyakiambi Girls High School
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