Radosław Dudek
Zabrze
Summary
Experienced Project Manager with 9 years in IT management, 7 years in people management, and 7 years in sales. Known for strong presentation skills, excellent leadership abilities, and a knack for creative solutions. Agile and well-organized, I thrive in dynamic environments and consistently deliver high standards of work.
Overview
18
18
years of professional experience
4027
4027
years of post-secondary education
Work history
Disaster Recovery Product Manager
ING HUBS POLAND
Katowice, Silesia
02.2023 - Current
- Led cross-functional team for successful product launch.
- Managed stakeholder expectations, improved client relations.
- Coordinated software development teams for enhanced product quality.
- Increased customer satisfaction by prioritising user experience in product development.
- Identified potential risks during early stages of product development, mitigated future issues effectively.
- Translated unstructured work requests into actionable user stories, using Azure Boards
ServiceNow Chapter Lead
ING HUBS POLAND
Katowice, Silesia
02.2023 - 02.2024
- Carried out day-to-day duties accurately and efficiently.
- Quickly learned and applied new skills to daily tasks, improving efficiency and productivity.
- Successfully delivered on tasks within tight deadlines.
- Demonstrated respect, friendliness and willingness to help wherever needed.
- Facilitated various team-building exercises for improved collaboration and teamwork.
- Coordinated professional development programmes to enhance workforce skills.
- Established clear lines of communication, enhancing overall team cohesiveness.
- Managed HR issues sensitively whilst maintaining confidentiality.
- Led annual salary reviews, talent reviews, succession planning and performance management.
Change Expert/ ServiceNow Coordinator
ING TECH PL
Katowice
10.2018 - 02.2023
- Responsible for key internal and global projects within the organization
- Projects related with toolset migration and processes changes
- Acting as point of contact, coordinator of demands and orchestrator of services with wide cross-tribe overview
- Change execution of cross-border/cross-tribe transformation within the given mandate
- Facilitating decision-making, governance set-up, process tracking, managing dependencies/risk, and monitoring execution towards sponsors
- Since February 2021 additionally performing a role of ServiceNow Team Coordinator
- Acting as point of contact for stakeholders, issues and risks mitigation, taking care of 10 engineers in the squad
- Developed comprehensive project plans for successful execution and delivery.
- Led cross-functional teams to achieve project goals on time.
- Strengthened stakeholder relationships through regular updates and clear communication.
- Promoted team collaboration for more innovative solutions in projects.
Team Leader at PMO/PM Department
IBM Client Innovation Centre
Katowice
09.2016 - 09.2018
- Responsible for 30+ persons in Project Management Office competency, team building, personal queries, issue solving, advising for personal development
- Recruitment Focal Point (interviewed over 200+ persons)
- Managing delegate tools on behalf of line managers (timesheets, holiday requests, overtimes etc.)
- Organizing Team huddles
- Responsible for all administrative team queries
- Mentoring Team employees
IT Project Manager
IBM Client Innovation Center
Katowice
08.2016 - 09.2018
- Responsible and accountable for the coordinated management of multiple internal infrastructure projects directed toward strategic business and other organizational objectives with over $2M+ budget included
- Build transparency, establish rapport and maintain communication with stakeholders at multiple levels, including client facing role
- Maintain continuous alignment of project scope with business objectives, customer expectations and make recommendations to modify the projects to enhance effectiveness and results
- Present periodic Dashboard reports of projects at weekly basis with KPIs, future opportunities, and client issues
- Effectively communicated project scope, schedule, and budget with both customers and contractors
- Estimated and project managed implementations of SW obsolete projects and HW refresh programs
- Met customer deadlines on a weekly basis
- Ensure that the project team understands all aspects of the prime contract relating to their respective responsibilities and demonstrate a thorough understanding of the prime contract checklist and organizational structure
Build Factory Manager Lead/ Technical Project Manager for Shared Pool
IBM Client Innovation Center
Katowice
07.2015 - 06.2016
- Managing build process flow from solution to go-live phase
- Coordination of build processes & procedures for various accounts
- Participating in a client facing meetings as an expert in the build process
- Daily operation responsible for project office and global build technical resources
- Managing communication between all project stakeholders
- Influencing on Project Management environment with in-depth knowledge and experience
Telesales Leader
UPC Polska Sp. z o.o.
Katowice
01.2013 - 12.2015
- People management, motivation, bookkeeping, trainings, taking care of skills, coachings, learning, HR recruitment, project management
Specialist. Advertising and Marketing
DV-BOX
Zabrze/Kraków
01.2010 - 12.2012
Specialist. Fleets Sales
Skoda Auto Poland
Zabrze
01.2009 - 12.2010
Salesman
GO SPORT Poland
Zabrze
01.2007 - 12.2009
Education
MASTER DEGREE - Project & Innovations Management
SILESIAN UNIVERSITY OF TECHNOLOGY
Zabrze, PolandBECHELER'S DEGREE - PE & Corrective Gimnastics
PHYSICAL EDUCATION ACADEMY
Katowice, PolandSkills
- Leadership & Management
- IT & Project Management: Skilled in managing IT operations, leading projects from concept to delivery, and aligning with business goals
- Team Leadership: Expert in team-building, conflict resolution, and fostering a high-performance culture
- Presentation & Training: Engaging presenter and trainer with experience in delivering impactful courses and lectures
- Software development understanding
- Sales & Customer Service
- Sales Strategy & Negotiation: Proficient in sales, negotiation, and market analysis to deliver customer-focused solutions
- Customer Relations: Strong customer service orientation, building long-term client loyalty
- Creative & Design Skills
- Problem Solving & Innovation: Known for creative problem-solving and out-of-the-box thinking
- Multimedia Design: Skilled in graphic, video, and commercial design with a focus on impactful storytelling
- Interpersonal & Team Skills
- Communication & Representation: Excellent interpersonal and presentation skills; effective in diverse settings
- Team Collaboration: Motivated, adaptable, and skilled in fostering team synergy under pressure
- Technical Skills
- IT & Software Proficiency: Strong IT knowledge, software skills, and commitment to continuous learning
Languages
English
Advanced (C1)
Polish
Proficient (C2)
German
Elementary (A2)
Affiliations
- Motorcycles
- DIY
- Football & Kickboxing
- Social Media
Timeline
Disaster Recovery Product Manager
ING HUBS POLAND
02.2023 - Current
ServiceNow Chapter Lead
ING HUBS POLAND
02.2023 - 02.2024
Change Expert/ ServiceNow Coordinator
ING TECH PL
10.2018 - 02.2023
Team Leader at PMO/PM Department
IBM Client Innovation Centre
09.2016 - 09.2018
IT Project Manager
IBM Client Innovation Center
08.2016 - 09.2018
Build Factory Manager Lead/ Technical Project Manager for Shared Pool
IBM Client Innovation Center
07.2015 - 06.2016
Telesales Leader
UPC Polska Sp. z o.o.
01.2013 - 12.2015
Specialist. Advertising and Marketing
DV-BOX
01.2010 - 12.2012
Specialist. Fleets Sales
Skoda Auto Poland
01.2009 - 12.2010
Salesman
GO SPORT Poland
01.2007 - 12.2009
MASTER DEGREE - Project & Innovations Management
SILESIAN UNIVERSITY OF TECHNOLOGY
BECHELER'S DEGREE - PE & Corrective Gimnastics
PHYSICAL EDUCATION ACADEMY
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