Radosław Garbiec
Częstochowa
Summary
Dedicated customer service expert helping customers solve problems, answer questions, and ensure a positive experience. Skilled in handling inquiries, resolving issues efficiently, and providing support in any cases. Strong communication and problem-solving abilities with a focus on customer satisfaction.
Overview
4
4
years of professional experience
Work History
Brand Promoter
JURA Elektroapparate AG
02.2024 - Current
- Educated customers about brand products and services.
- Distributed promotional materials to attract attention to brand.
- Engaged with customers to understand needs and preferences.
- Developed strong relationships with customers to promote brand awareness.
Customer Service Expert
Media Markt Poland
07.2021 - 01.2024
- Provided personalized assistance to customers in scope of warranty complaints
- Exceeded performance targets consistently through diligence, attention to detail, and strong problem-solving abilities.
- Optimized workflow by assigning tasks based on individual skill sets, leading to higher success rates in issue resolution.
- Managed high-stress situations with professionalism, maintaining composure while providing exceptional service under pressure.
- Mentored junior staff, resulting in increased productivity and improved performance metrics.
Education
Bachelor Of Engineering - Engineering Logistics
Politechnika Częstochowska
Częstochowa, Polska07-2026
Liceum Ogólnokształcące SPSK
Częstochowa, Polska06.2020
Skills
- Customer service
- Customer relationship building
- Conflict resolution techniques
- Sales expertise
- Sales
- Brand awareness development
Languages
Polish
Bilingual or Proficient (C2)
English
Advanced (C1)
Timeline
Brand Promoter
JURA Elektroapparate AG
02.2024 - Current
Customer Service Expert
Media Markt Poland
07.2021 - 01.2024
Bachelor Of Engineering - Engineering Logistics
Politechnika Częstochowska
Liceum Ogólnokształcące SPSK
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