Summary
Overview
Work History
Skills
Hobbies and Interests
Languages
GDPR Clause
Timeline
Generic

RADOSŁAW JAGODZIŃSKI

Radzymin,Mazovia, Poland

Summary

Pursuing full-time role that presents professional challenges and leverages interpersonal skills, effective time management, and problem-solving expertise.

Overview

5
5
years of professional experience

Work History

Customer Service Representative

Administration Personal Services Sp. z o.o
11.2022 - Current
  • Answering incoming calls from Netflix customers from the DACH countries (Germany, Austria, Switzerland)
  • Troubleshooting technical issues which come while watching films on Netflix and while signing to Netflix
  • Helping Netflix subscribers to regain access to their account after losing the access due to a suspicious account activity (unauthorized change of mail and password).
  • Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
  • Developed rapport with customers through active listening skills, leading to higher retention rates and positive feedback from clients.

Customer Service Specialist

Cyfrowy Polsat S.A
08.2020 - 11.2022
  • Taking incoming calls from customers
  • Helping customers to resolve technical issue with using decoders and routers
  • Selling new packages of services during incoming and outcoming calls.

Warehouse Office Employee

Wabar sp. z o.o
09.2019 - 04.2020
  • Processing vendor invoices and purchase orders in SAP (i used the following transactions: ME21N - create purchase order, MIRO - enter invoice, ME22N - change purchase order)
  • Translating labels of food products which were transported to Germany to german
  • Preparing required documents for drivers - The CMR internation consignment note.

Skills

  • Ability to Work Under Pressure
  • Communication Skills
  • Microsoft Excel
  • SAP

Hobbies and Interests

  • Travelling
  • Playing chess
  • Working out at the gym

Languages

Polish
Proficient
C2
English
Advanced
C1
German
Advanced
C1
Spanish
Upper intermediate
B2

GDPR Clause

I agree to the processing of personal data provided in this document for realising the recruitment process pursuant to the Personal Data Protection Act of 10 May 2018 (Journal of Laws 2018, item 1000) and in agreement with Regulation (EU) 2016/679 of the European Parliament and of the Council of 27 April 2016 on the protection of natural persons with regard to the processing of personal data and on the free movement of such data, and repealing Directive 95/46/EC (General Data Protection Regulation).

Timeline

Customer Service Representative

Administration Personal Services Sp. z o.o
11.2022 - Current

Customer Service Specialist

Cyfrowy Polsat S.A
08.2020 - 11.2022

Warehouse Office Employee

Wabar sp. z o.o
09.2019 - 04.2020

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RADOSŁAW JAGODZIŃSKI