Rafał Kruszka

Company Overview: Philips, is a Dutch multinational conglomerate corporation that was founded in Eindhoven with more than 140 sites all over the world

Managing global network&security programs and projects:

• SDWAN NG deployment in AMEC, EMEA and APAC
• Zscaler to Umbrella migration in EMEA
• Cisco and Palo Alto SASE POCs
• Audit and agile adoption on SDLAN program

Company Overview: www.ibm.com

Responsible for IT infrastructure projects for Michelin:

• Customer facing role on different small and medium infrastructure projects (OS upgrades - IBMi, AIX, CentOS, Windows; DC migrations, Software upgrades - NAS, SAN, JDE and others; Decommission projects - from DCs and cloud, DB migrations and upgrades)

Key activities:

• Maintained excellent communication with customers for the duration of projects
• Completed project reviews that summarized the scope, budget, and timeline
• Supervised the team's weekly progress to ensure projects were on schedule and within budget
• Presented weekly progress updates to upper management
• Maintained alignment with key stakeholders of projects by communication project scope and expectations clearly
• Managed project scopes by ensuring changes were documented and approved throughout the process
• Identified project issues proactively to create successful action plans and mitigate risks
• Forecasted expected project needs to avoid delays and unnecessary stress on team members

Company Overview: IT industry leader www.atos.net

Customer Facing Role

• Since 06/2020 managing LAN refresh programme in United Kingdom for North Europe RBU (26 sites)
• End2end management of T&T projects for key customers from United Kingdom (BBC, Aegon, Ineos, First Group)
• Developing and tracking detailed project plans and reporting project progress to sponsors and key stakeholders
• Scope control, change management, finance management, resource utilization, risk and issue management, status reports, project escalations, project initiation
• Proactive management of customer expectations and requirements
• Communication management with remote technical teams (Europe, APAC)
• 3rd party management (BT Group, Xeretec, Alvotec, CDW)
• IT industry leader www.atos.net
• Effective LAN refresh programme management in UK&I (TCV = 2000000 GBP)
• Successful recovery and delivery of 2 transition projects for Managed Print Services (TCV = 500000 GBP)
• Effective communication with remote teams from UK, Poland, Singapore, India, Bulgaria and Romania
• "exceeding expectations" evaluation from project sponsors
• Methodologies: PMI, PRINCE2, ITIL

• Role of Account Manager/Portfolio Manager for Sales&Marketing Vice-President: End2end management of 15-25 per year market research projects - qualitative and quantitative methods: CATI, CAWI, CAPI, IDI, FGI, ethnographies, Mystery Shopper and others in the commercial area for the NEUCA Group (scope, time, cost, quality, hr, communications, risk and stakeholder management)
• Finding, qualifying and requesting proposals, contract negotiations with research and consulting agencies
• Managing 3rd party research agencies projects and deliverables as well as internal research and questionnaire teams (2-15 people)
• Facilitating workshops for top management team
• Effective coordination of the annual budget for marketing research (TCV = 900,000-1,2mln)
• Elaboration of a research schedule and research priorities set in the annual perspective
• Effective cooperation with international and boutique research agencies
• Successful delivery of IT project - software for quantitative market research implementation (TCV = 150000 PLN)
• Methodologies: PMI, SCRUM

• Developing and maintaining relationships with internal (mainly top management) and external customer (b2b relations)
• Coordination of external agencies research teams (4-30 people) and deliverables (procurement management)
• Management of market research projects - qualitative and quantitative methods
• Creating reports and presentations with business recommendations for key internal stakeholders on the basis of own and external studies and analyzes
• Effective lead of internal and external research teams

• Establishing new and maintaining existing relations with key customers
• Initiation and development of b2b relations with international subcontractors (France, Italy, UK, Spain, Portugal, Germany, the Baltic countries, Balkans and others)
• Leading incentive and travel teams of 3-50 people
• Management of key events such as incentive group travels, school trips, outdoor events
• Planning, organizing and prioritizing of daily work to meet business objectives
• Ensuring quality customer service, managing client relations with CRM
• Initiating, planning and coordination of marketing campaigns (BTL, Adwords)

• Leading training for future tourism professionals
• Fieldwork training sessions management
• Responsible for planning, evaluating, and revising curricula, course content, course materials, and methods of instruction
• Compiled, administered, and graded examinations
• Prepared and delivered lectures to students on topics such as market research methods, marketing in tourism industry, tour leading and guided tours
• Development and implementation of author's courses at the university