Rafał Lichtenberg
Wola Zgłobieńska
Summary
Strategic executive with 15+ years of experience in localization, operations, and consulting across Life Sciences, IT, and global enterprise accounts. Proven ability to scale business units, optimize operations, and lead multicultural teams to deliver measurable financial impact. Adept at P&L ownership, program governance, and change management, with strong expertise in process optimization, client relationship building, and strategic consultancy. Recognized for combining entrepreneurial drive with corporate leadership, having built global delivery teams, opened new markets, and advised clients on operational transformation.
Overview
18
18
years of professional experience
Work History
Business Unit Manager
Argos Multilingual
01.2024 - Current
- Own P&L responsibility for a global BU, ensuring contribution margin and sustained revenue growth.
- Oversee operations, financial performance, investments, and ventures, aligning BU strategy with company objectives.
- Sponsor global initiatives and lead cross-BU projects to drive innovation and scalability.
- Conduct talent boards, succession planning, and salary reviews; set KPIs and appraisal processes for senior leaders.
- Mentor and coach executives, building long-term leadership capability.
- Ensure BU compliance with QISMS, ISO, ISMS, and GDPR, supervising audits and CAPA processes.
- Enhance Argos’ public profile through client events, speaking engagements, and industry representation.
Program Manager
Argos Multilingual
01.2017 - 01.2024
- Directed multi-project programs for strategic accounts, consistently meeting quality, profitability, and schedule targets.
- Partnered with commercial teams to design and implement delivery strategies and account governance frameworks.
- Monitored account health (margins, vendor performance, client KPIs) and implemented corrective action plans.
- Owned client relationships at the program level, representing Argos in QBRs, post-mortems, and executive reviews.
- Supported the onboarding of new enterprise clients, including test projects during the sales cycle.
- Supervised project managers, coordinators, and vendor teams, embedding a culture of quality and accountability.
- Developed ISO-compliant documentation, led internal audits, and drove process improvements across programs.
- Contributed to corporate initiatives with Program Directors, aligning programs with company-wide growth objectives.
Senior Project Manager
Argos Multilingual
01.2014 - 01.2017
- Spearheaded Argos’ U.S. expansion, opening the first U.S. office and ensuring dedicated onsite client support.
- Managed global teams of 50+, coordinating localization programs across software, documentation, and multimedia.
- Optimized workflows and introduced continuous improvement initiatives, improving delivery speed and quality metrics.
- Strengthened client satisfaction and retention through proactive relationship management and executive-level reporting.
Founder
Rubrum
01.2016 - Current
- Advised international clients on workflow design, risk management, and process optimization.
- Developed strategic roadmaps for scaling localization operations and aligning them with business objectives.
- Supported clients in change management, onboarding, and technology adoption (TMS, CAT, automation).
- Coordinated vendor ecosystems and global delivery teams to ensure budget control and operational excellence.
- Provided market-entry advisory for mid-sized companies expanding into multilingual markets.
Senior Project Manager
Argos Multilingual
01.2012 - 08.2014
- Directed end-to-end projects, delivering on time, within budget, and meeting quality targets.
- Managed project budgets, risks, and resources while optimizing team performance.
- Built and maintained strong client relationships, driving satisfaction and repeat business.
- Led cross-functional teams, coordinated meetings, and ensured clear communication across stakeholders.
- Streamlined processes, improved efficiency, and supported team onboarding and development.
Project Manager
Lionbridge
01.2010 - 01.2011
- Managed large-scale localization programs for global enterprise clients, coordinating teams of up to 30.
- Ensured profitability and SLA compliance while delivering ISO-certified workflows.
- Designed project monitoring dashboards to track milestones and KPIs, improving transparency and reporting.
- Partnered with global clients on program setup, governance, and quality frameworks, reinforcing Lionbridge’s market leadership.
Junior Project Specialist
Tricomp
01.2008 - 01.2009
- Managed B2B client relations, contracts, and supplier negotiations, ensuring cost-optimized project delivery.
- Supervised installation teams for IT & telecom infrastructure, delivering on time and within scope.
- Drafted technical documentation and compliance reports to support regulatory and client requirements.
- Assisted in international IT infrastructure projects, contributing to tenders and cross-border collaborations.
Education
M.A. - Economics
University of Management Information and Technology
01.2009
B.A. - Journalism
University of Management Information and Technology
01.2005
Skills
- Business Unit Leadership P&L Ownership Operations Optimization
- Program & Portfolio Management Client Onboarding Change Management
- Strategic Consulting Workflow Design Process Automation
- Client Relationship Management SLA & KPI Governance Risk & Compliance
- Talent Development Coaching & Mentoring Succession Planning
Languages
English – Full Professional Proficiency
Polish – Native
German – Elementary
Timeline
Business Unit Manager
Argos Multilingual
01.2024 - Current
Program Manager
Argos Multilingual
01.2017 - 01.2024
Founder
Rubrum
01.2016 - Current
Senior Project Manager
Argos Multilingual
01.2014 - 01.2017
Senior Project Manager
Argos Multilingual
01.2012 - 08.2014
Project Manager
Lionbridge
01.2010 - 01.2011
Junior Project Specialist
Tricomp
01.2008 - 01.2009
B.A. - Journalism
University of Management Information and Technology
M.A. - Economics
University of Management Information and Technology
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