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Proven Technical Support Engineer with a track record of enhancing customer satisfaction and reducing system downtime at Coca-Cola. Expert in technical troubleshooting and fostering team collaboration, I significantly improved service quality and efficiency. Skilled in hardware configuration and interpersonal communication, I consistently exceeded performance metrics, contributing to a more robust IT infrastructure.

TECHNICAL SUPPORT HELPDESK IT ADMINISTRATOR
I bring extensive & diverse experience in efficiently managing & administrating IT solutions, coupled with a proven ability to quickly identify, and resolve client issues. With expertise in providing various technical solutions to complex end-user problems,I am a results-driven IT professional known for delivering exceptional technical support & making informed decisions. For a more comprehensive overview of my experience & qualifications, please refer to my LinkedIn profile above. As I am eager to discuss how my diverse skillset aligns with your needs in a personal interview. Thank you for your time & consideration; I look forward to the opportunity.
Https://www.linkedin.com/in/joseph-m-resumeatoutlook

With over 16 years of experience in the Information Technology sector, I am a seasoned professional with expertise in managing complex systems, networks, and cloud services. I hold industry certifications including CCNA, CCNP (Cisco), and Linux Administrator (Studysection), which validate my proficiency in a wide range of technologies such as Windows Server, Microsoft Office 365, and Amazon Web Services (AWS). My strong troubleshooting skills enable me to resolve issues efficiently, ensuring smooth operations across IT environments.
As a System/Network Administrator at Integrity Healthcare Solutions, I lead a team of IT professionals providing technical support, voice support, and remote assistance to clients in the U.S. healthcare sector (Eastern Standard Time). I oversee critical areas including backup programs, space utilization, antivirus updates, and application servers across multiple sites, ensuring continuous service delivery.
I have actively contributed to multinational projects in healthcare, gaming, and sports industries, gaining expertise in cross-sector IT requirements. With a focus on system optimization and automation, I am skilled in continuous integration, deployment pipelines, and cloud infrastructure management. I am dedicated to continuous professional development and aim to leverage my skills in a new role to drive operational efficiency and innovation. Experienced with AWS cloud infrastructure design, deployment, and management. Utilizes automation tools to streamline processes and enhance efficiency. Strong understanding of cloud security best practices and compliance standards. Critical thinking DevOps Engineer with extensive understanding of high availability architecture and concepts. Purpose-driven professional with capacity to be strong team player plus work effectively independently.

I am a valued team member not only because of my excellent technical skills but also because of my positive and enthusiastic personality. I have the ability, determination and commitment to troubleshoot issues until resolution. I have a natural hunger to continuously improve my knowledge and skills in my personal and professional life.

RAFAL BOGUSZ

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Small Business Owner

Automation & Metrology Engineer

Advanced Field Service Engineer

Field Service Engineer

Education

Master of Science - Electronics, Automation & Metrology Engineering

High School Diploma -

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Small Business Owner

Automation & Metrology Engineer

Advanced Field Service Engineer

Field Service Engineer

Master of Science - Electronics, Automation & Metrology Engineering

High School Diploma -

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