Rafal Krol
Accounts Receivable Specialist
Profil zawodowy
Results-driven AR and financial operations professional with over 6 years of experience in payments, and shared services environments. Specialized in accounts receivable, payment reconciliation, settlement operations, cash applications, and payment investigations across high-volume, multi-currency environments. Experienced in working with Workday ERP, ACH Direct Debit (ACH DD) processes, credit card reconciliations, refunds, check processing, and resolving complex payment discrepancies. Proven track record in process improvement, stakeholder management, month-end support, and maintaining strong financial controls while delivering operational excellence under tight deadlines.
Podsumowanie
7
7
years of professional experience
Doświadczenie
Accounts Receivable Specialist
Planet SSC
2024.08 - Current
- Perform daily reconciliation of incoming payments including credit cards, ACH direct debits, bank transfers, refunds, and checks against AR and ledger balances.
- Work extensively with Workday ERP to manage AR processes, payment allocation, reconciliations, and reporting activities.
- Conduct payment investigations and resolve complex settlement discrepancies in collaboration with banking partners, merchants, and internal stakeholders.
- Support ACH Direct Debit implementation initiatives and process enhancements to improve operational efficiency and payment accuracy.
- Investigate and resolve payment discrepancies, ensuring accurate allocation and timely resolution of reconciliation breaks.
- Collaborate with internal departments and external clients to resolve payment queries and settlement issues within SLA timelines.
- Manage refund processing activities and ensure accurate posting and reconciliation of customer reimbursements.
- Support month-end closing activities through reconciliations, reporting, and balance analysis.
- Assist with internal and external audits, compliance reviews, and documentation requests.
- Contribute to continuous improvement initiatives focused on reducing reconciliation breaks and improving operational controls.
Partner Reconciliation Specialist
Planet SSC
2023.11 - 2024.08
- Executed daily partner, bank, and system reconciliations across multiple payment platforms and entities.
- Identified, investigated, and resolved reconciliation breaks, escalating high-risk exceptions when required.
- Monitored settlement positions and cash movements to ensure accurate and timely reporting.
- Delivered daily and weekly KPI reports on outstanding breaks, exposures, and reconciliation performance.
- Conducted root cause analysis for recurring discrepancies and supported process improvement initiatives.
- Maintained reconciliation records and supported internal control frameworks and audit requirements.
Operations Financial Analyst
Elavon Financial Services
2022.06 - 2023.10
- Performed daily transaction, bank, and general ledger reconciliations across multiple financial systems.
- Investigated transaction anomalies, unreconciled balances, and payment discrepancies in collaboration with technical teams and clients.
- Prepared and reviewed monthly write-off, exception, and operational reports.
- Supported month-end close activities, including balance sheet substantiation and financial reporting.
- Conducted financial analysis to identify operational trends, risks, and improvement opportunities.
- Assisted with internal and external audits, compliance reviews, and documentation requests.
Senior Operations Specialist
Elavon Financial Services
2019.11 - 2022.05
- Managed financial operations across multiple banking platforms in a high-volume environment.
- Processed urgent payments, debit card transactions, checks, and money orders.
- Performed quality controls to ensure accuracy and compliance with operational standards.
- Resolved complex payment and settlement issues in collaboration with internal teams and external stakeholders.
Wykształcenie
A-Levels & AAT Accountancy (Level 2 & 3) -
Barnet And Southgate College
LondonUmiejętności
- Accounts Receivable Operations
- Workday ERP
- Payment Reconciliation & Cash Application
- ACH Direct Debit (ACH DD)
- Credit Card Payment Reconciliation
- Refund Processing
- Check Processing & Reconciliation
- Payment Investigations & Resolution
- Bank, Ledger & System Reconciliations
- Settlement Operations
- Month-End Closing Support
- Multi-Currency Operations
- Process Improvement
- Audit Support
Languages
Polski
First language
English - Fluent
Advanced
C1
Additional Information
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Oś czasu
Accounts Receivable Specialist
Planet SSC
2024.08 - Current
Partner Reconciliation Specialist
Planet SSC
2023.11 - 2024.08
Operations Financial Analyst
Elavon Financial Services
2022.06 - 2023.10
Senior Operations Specialist
Elavon Financial Services
2019.11 - 2022.05
A-Levels & AAT Accountancy (Level 2 & 3) -
Barnet And Southgate College