Gravel, Bushcraft, Mars
RAFAL MIKOS
Profil zawodowy
IT Infrastructure and Systems Support Specialist with approximately 8 years of experience in data center operations, Linux and Windows server administration, virtualization, networking, and technical support. Experienced with Proxmox, Docker, DNS, VPN, reverse proxies, and infrastructure monitoring. Developing expertise in cybersecurity, SIEM, Blue Team operations, and threat detection using tools such as Wazuh, Splunk, Suricata, and Sysmon. Skilled in automating administrative processes with Bash, PowerShell, Python, and n8n, with a strong focus on reliability, security, and continuous improvement..
Podsumowanie
3
3
Languages
12
12
years of post-secondary education
22
22
years of professional experience
Doświadczenie
Securities Operations Specialist
HSBC
2025.09 - Current
- Monitoring, processing, claiming and escalating various securities transactions – working Depot and Static Data Teams;
- Training new employees;
- Controlling fee billing, working with invoices, payment instructions.
- Working close with the Client and Brokers with payments
- Achieved service time and quality targets.
- Thrived in fast-paced environment with energy and enthusiasm.
- Managed complaints with calm, clear communication and problem-solving.
Securities Operations Officer
Krakow
2022.12 - 2025.09
- Ensured timely verification and resolution of unmatched trades and settlement instructions, minimizing trade discrepancies.
- Conducted thorough reconciliation of various stock trade-related accounts, ensuring accuracy and compliance.
- Managed trade confirmations and controlled processes to maintain seamless transaction flow.
- Clearing & Settlement: Delivered high-quality back-office support for HSBC business partners, primarily in Germany, ensuring timely verification and analysis of unmatched trades and settlement instructions.
- Trade Confirmation Control: Maintained rigorous control over trade confirmations, ensuring all trades were accurately processed and confirmed.
- Securities Processing: Provided comprehensive servicing for the delivery (FOP) and receipt of securities, including the calculation and application of tax costs.
- Coordinated multiple projects effectively, delivering initiatives to cost, quality and timeframe targets.
- Instruction Management: Processed trade and settlement instructions, including managing and coordinating with Transfer Agents to ensure smooth execution of transactions.
Information Technology Operations Specialist
KOBIS
Tuchów
2022.09 - 2022.12
- Provided comprehensive IT support, including servicing computers, projectors, and smart monitors for educational institutions.
- Configured and set up IT classrooms, including Terminal (center and MCT) classrooms, ensuring a smooth and functional learning environment.
- Managed system configurations by adding registry keys, updating group policies, and blocking updates in Windows 10 and 11 to prevent issues with language software. Installed and maintained various Windows Server versions (2012, 2016, 2022) and Multipoint, optimizing server performance and reliability. Delivered remote troubleshooting support for Windows Servers, Remote Desktop Services, and Multipoint 2012/2016, resolving technical issues promptly. Installed and supported educational software like Mythware and NetSupport, ensuring seamless operation for users.
- Created and managed backups and restore points using REDO Linux, ensuring data integrity and recovery options.
- Installed and configured Hyper-V for replication and as a restore point for Windows Servers, enhancing system resilience.
Business Risk Analyst, Associate 2
State Street
Kraków
2022.06 - 2022.08
- Frontline Collaboration: Partnered with business stakeholders in the UK market to collaborate on projects aimed at proactively detecting and mitigating business risks.
- Audit Support and Remediation: Provided critical administrative support to both external and internal auditors, contributing to the identification and remediation of errors in financial asset valuation.
- Client Relationship Management: Effectively managed interactions with business clients through email and phone, ensuring clear communication and prompt resolution of inquiries.
Datacentre Specialist
IBM Cloud, SoftLayer Farnborough
London and Farnborough
2018.08 - 2022.05
- Shift Lead
- Led a team responsible for managing a wide range of tasks and projects, ensuring that objectives were met efficiently.
- Collaborated closely with cross-functional teams, management, and various departments to foster strong relationships and promote teamwork.
- Oversaw project planning, delegated responsibilities, and ensured the smooth execution of all project phases.
- Maintained high standards of work while motivating the team to excel in their roles.
- Managed workflow using JIRA, ServiceNow, and Trello.
- Contributed to key projects, including building and testing servers for SAP HANA in Lenovo chassis (SR950 and X3950), ILM servers, OSS row projects, cloud servers, Genesis Dell racks, and 25G row build-outs.
- Provided expert technical support and guidance to junior staff, fostering a culture of continuous learning and improvement.
- Conducted regular maintenance checks on servers, networking equipment, and cooling systems to prevent downtime.
Receptionist
Geo Joslin
London
2014.08 - 2014.11
- Managed reception duties in a multi-story residential building, including answering calls, logging visits, and supervising repairs.
Live-In Carer
Loga Care Ltd
Farnham
2012.04 - 2014.07
- Provided live-in care for an elderly post-stroke patient, assisting with daily chores, booking appointments, and facilitating physical exercises.
Utility Shop Assistant
REMAL
Tarnów
2010.03 - 2012.01
- Managed direct sales, customer service, inventory, and online shop operations.
- Created and managed auctions on the Allegro platform.
Welding Machine Operator
WIMED
Tuchów
2004.08 - 2006.07
- Operated welding machines and performed factory duties during the production of road signs.
Wykształcenie
Course - Python & Data Analysis
Professional Course
2026.02 - 2026.03
Postgraduate Studies - Cybersecurity Analyst
Andrzej Frycz Modrzewski University (UAFM)
Krakow 2025.01 - 2026.01
Bachelor's Degree - Marketing and Management
National Louis University
Tarnów 2009.01 - 2012.01
Theology and Philosophy Course -
Pope's Theological Academy
Tarnów 2007.01 - 2009.01
IT Technician -
Post-Secondary College of Computer Science
Tuchów 2004.01 - 2006.01
High School Diploma -
High School
Tuchów 2000.01 - 2004.01
Graduate Studies - Cybersecurity Analyst
Andrzej Frycz Modrzewski University
Kraków 2025.11 -
Umiejętności
- Valid BE Driving License
- Fluent in English
- Strong organizational skills and self-discipline
- Experience working in environments with mission-critical equipment
- Advanced Excel Sheet and Qlik Sense data analytic skills
- Deadline management
- IT literacy
- Data analysis
- Financial analysis
Websites, Portfolios, Profiles
www.linkedin.com/in/rafalmikos
Serwis internetowy, Teczka and Profils
www.linkedin.com/in/rafalmikos
Zainteresowania
Languages
Polski
First language
English
Advanced
C1
German
Elementary
A2
Oś czasu
Course - Python & Data Analysis
Professional Course
2026.02 - 2026.03
Graduate Studies - Cybersecurity Analyst
Andrzej Frycz Modrzewski University
2025.11 -
Securities Operations Specialist
HSBC
2025.09 - Current
Postgraduate Studies - Cybersecurity Analyst
Andrzej Frycz Modrzewski University (UAFM)
2025.01 - 2026.01
Securities Operations Officer
Krakow
2022.12 - 2025.09
Information Technology Operations Specialist
KOBIS
2022.09 - 2022.12
Business Risk Analyst, Associate 2
State Street
2022.06 - 2022.08
Datacentre Specialist
IBM Cloud, SoftLayer Farnborough
2018.08 - 2022.05
Receptionist
Geo Joslin
2014.08 - 2014.11
Live-In Carer
Loga Care Ltd
2012.04 - 2014.07
Utility Shop Assistant
REMAL
2010.03 - 2012.01
Bachelor's Degree - Marketing and Management
National Louis University
2009.01 - 2012.01
Theology and Philosophy Course -
Pope's Theological Academy
2007.01 - 2009.01
Welding Machine Operator
WIMED
2004.08 - 2006.07
IT Technician -
Post-Secondary College of Computer Science
2004.01 - 2006.01
High School Diploma -
High School
2000.01 - 2004.01