Rafiat Azeez
Pobiedziska
Summary
Results-driven professional with a background in customer service, sales operations, asset management, and compliance (KYC/AML). Skilled in client onboarding, CRM systems, and cross-functional collaboration. Strong organizational skills, clear communication, and proactive problem-solving to enhance customer satisfaction. Experienced sales professional supporting teams to achieve optimal results, coordinating efforts for efficiency and revenue growth. Collaborative team player with an adaptive approach in dynamic sales environments, showcasing proficiency in CRM tools and effective communication.
Overview
9
9
years of professional experience
1
1
Certification
Work History
Sales Support Specialist (EMEA & USA)
PayU S.A.
05.2022 - Current
- Managed documentation and compliance in Salesforce; ensured timely submission for AML/KYC reviews to support seamless onboarding and risk assessments..
- Managed customer accounts, responding to inquiries and resolving customer service issues
- Prepared and presented sales reports and customer profiles to upper management.
Fund Manager / Customer Retention Officer
Stanbic IBTC Asset Management
06.2018 - 05.2021
- Oversaw mutual fund and pension portfolios, aligned with investment policy and scheme rules.
- Supervised analysts, monitored market trends, and provided investment advisory services.
- Reduced risk exposure through strategic asset allocation and diversification of investment portfolios.
- Continuously monitored economic indicators, staying ahead of market trends to capitalize on profitable opportunities.
Training Coordinator
SCHELPS Academy
04.2017 - 05.2018
- Maintained accurate records of employee participation in training events, tracking progress towards learning objectives.
- Collaborated with department managers to design customized training plans aligned with organizational goals.
- Coordinated logistics for training events, including scheduling facilities, securing necessary equipment, and managing participant registration.
Teacher (National Youth Service Corps)
Osun State
04.2016 - 04.2017
- Assessed student performance regularly using both formative and summative assessments to inform future lesson planning.
Education
Master of Science - Agri-Food Economics
Poznan University of Life Sciences
Poznan, Poland07-2023
Bachelor of Science - International Relations
ESPAM-Formation University
Cotonou, Benin Republic11.2015
Skills
- Salesforce, Slack, Sift, Sum-Sub, SAP, Fund Fusion CRM,
- Sales strategy development
- Customer relationship management
- Performance tracking
- Cross-selling techniques
- Complaint resolution
- Business development
- Microsoft office expertise
- Time Management, Problem Solving, Strategic Planning
Certification
- The Future of Payment Technologies - University of Michigan (2022)
- Customer Service Problem Solving and Troubleshooting - LinkedIn Learning (2020)
LANGUAGES
English - Native
Timeline
Sales Support Specialist (EMEA & USA)
PayU S.A.
05.2022 - Current
Fund Manager / Customer Retention Officer
Stanbic IBTC Asset Management
06.2018 - 05.2021
Training Coordinator
SCHELPS Academy
04.2017 - 05.2018
Teacher (National Youth Service Corps)
Osun State
04.2016 - 04.2017
Master of Science - Agri-Food Economics
Poznan University of Life Sciences
Bachelor of Science - International Relations
ESPAM-Formation University
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