Rafik Djamel Eddine Chabane
Krakow, Poland
Summary
Business-minded professional tackling any job task with gusto and precision. Determined Front Office Supervisor delivering exceptional service and responding to questions and inquiries quickly. Demonstrates positive attitude and readiness to adapt to different situations. Enthusiastic client services professional with strong background directly interfacing with industry customers. Well-versed in products, services and consumer trends. Dependable achiever committed to holding highest ethical standards and maintaining customer trust. Highly-motivated employee with desire to take on new challenges. Strong work ethic, adaptability, and exceptional interpersonal skills. Adept at working effectively unsupervised and quickly mastering new skills.
Overview
4
4
years of professional experience
1
1
Certification
Work History
Senior Process Execuitive in French
Cognizant
Krakow, Poland
02.2023 - Current
- Completed thorough opening, closing and shift change functions to maintain operational standards each day.
- Managed the development, testing, and implementation of new processes.
- Used excellent verbal skills to engage customers in conversation and effectively determine needs and requirements.
- Observed corporate protocols and procedures to secure sensitive and confidential data.
- Monitored performance metrics to evaluate effectiveness of established procedures.
- Maintained open communication with team members and team leaders, resulting in successful project outcomes.
- Maintained updated knowledge through continuing education and advanced training.
Customer Support Agent in French
SEZ APP
Oran, Algeria
07.2021 - 10.2022
- Escalated customer concerns, issues and requirements to supervisors for immediate rectification.
- Used proven techniques to de-escalate angry customers during telephone interactions.
- Answered incoming calls and emails, providing frontline customer support or assistance with product and service transactions.
- Demonstrated excellent problem-solving skills when dealing with difficult customers.
- Assisted customers in navigating website content for online purchases or inquiries.
- Generated reports detailing daily activities including number of calls received and resolved.
- Maintained positive working relationship with fellow staff and management.
- Demonstrated excellent communication skills in resolving product and consumer complaints.
- Adhered to all company policies and procedures related to customer service operations.
Hotel Receptionist in French
Eden Palace
Oran, Algeria
07.2020 - 06.2024
- Developed relationships with frequent customers in order to increase repeat business.
- Handled payment processing and provided customers with receipts and proper bills and change.
- Checked in guests using computerized reservation systems, collected payments and verified credit cards.
- Provided excellent customer service to all guests by responding promptly to their requests or concerns.
- Maintained accurate records of guest reservations, cancellations and no-shows.
- Answered inquiries from potential customers regarding room availability, rates and policies.
- Assisted with customer requests and answered questions to improve satisfaction.
- Worked successfully with diverse group of coworkers to accomplish goals and address issues related to our products and services.
Education
Bachelor of Applied Studies - English Literature And Civilization
WSB Akademia
Krakow, Poland09-2022
Computer And Information Sciences
CFPA Mascara
Mascara, Algeria07-2021
High School Diploma -
Mekkioui Mamoune High School
Mascara, Algeria07-2019
MBA - International Business Management
WSB Akademia
Krakow, PolandSkills
- Data Tracking
- Account Updates
- Customer Retention
- Schedule Management
- Data Management
- Customer Service Management
- Data Analysis
- Administrative Management
- Systems Implementation
- Strategic Planning
- Database Maintenance
- Teamwork and Collaboration
- Decision-Making
- Problem Solving
- Troubleshooting
- Hardware configuration
- Software installation
- Experience in Customer Service/Helpdesk/service desk
- Database
- SQL
- Microsoft Azure
- Microsoft 365
- Office 365
- SAP
- Customer Service
Certification
- ITIL® 4 Foundation
- AZ-900
- CompTIA Security+
- Service Excellence Certification
Languages
Arabic
First Language
French
Proficient (C2)
C2
English
Proficient (C2)
C2
Timeline
Senior Process Execuitive in French
Cognizant
02.2023 - Current
Customer Support Agent in French
SEZ APP
07.2021 - 10.2022
Hotel Receptionist in French
Eden Palace
07.2020 - 06.2024
Bachelor of Applied Studies - English Literature And Civilization
WSB Akademia
Computer And Information Sciences
CFPA Mascara
High School Diploma -
Mekkioui Mamoune High School
MBA - International Business Management
WSB Akademia
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