Raghid Bou Kamel
Warsaw,Poland
Summary
Accomplished professional with extensive expertise in customer service and executive support. Demonstrates proficiency in public speaking, conflict resolution, and mediation. Adept at handling complaints, providing customer and staff support, and managing live chat operations. Skilled in Microsoft Excel database management, Microsoft Word, and email management. Committed to enhancing service orientation through active listening and effective team collaboration.
Overview
3
3
years of professional experience
Work History
Customer service executive
NAMEER NAMMOUR ARCHITECTS & ASSOCIATES'S (NA&A)
BAAKLINE/ AL CHOUF , LEBANON
07.2018 - 08.2021
- Responded to customer queries and provided excellent customer service.
- Provided professional and helpful support to new and existing clients.
- Entered, updated and removed customer information to keep accounts current.
- Updated customers on special offers and promotions for increased revenue.
- Warmly greeted customers with positive telephone etiquette, asking well-rounded questions to identify issues.
- Fielded incoming calls and messages from clients, addressing complaints to contact centre policies.
- Managed 40 to 50 calls per day.
Volunteer Support Worker
NIRVANA GENERATION'S
BATLOUN/AL CHOUF, LEBANON
07.2018 - 05.2020
- Coordinated outdoor events to foster team-building and cooperation amongst participants.
- Established a safe, inclusive environment, promoting diversity and respect.
- Developed creative workshops with an objective of stimulating imagination and creativity.
- Encouraged open communication by creating platforms for discussions on sensitive topics.
- Organised sporting events, fostering healthy competition and physical fitness.
- Planned educational excursions to enrich knowledge outside classroom environment.
- Promoted digital literacy through computer training workshops.
- Encouraged participation and engagement in planned activities.
- Promoted community involvement and volunteering among young people.
- Provided support during regular youth sessions and planned activities.
- Helped young children to develop critical life skills through educational play.
Education
Bachelor of Business Administration - ECONOMICS
VISTULA UNIVERSITY
WARSAW/ POLAND 10.2021 - 06.2022
Bachelor of Business Administration - LOGISTICS MANAGEMENT
WWSB (WARSAW UNIVERSITY OF BUSINESS)
WARSAW/POLAND 03.2023 -
Skills
- Public speaking
- Conflict Resolution
- Telephone etiquette
- Mediation expertise
- Team collaboration
- Microsoft Excel database management
- Executive support
- Service trend analysis
- Customer services
- Complaint handling
- Customer and staff support
- Live chat operation
- Microsoft Word
- Active listening
- Email management
- Service orientation
Languages
English
Fluent
Arabic
Native
Polish
Elementary
Affiliations
- joining volunteer program's,travelling ,learning foreign languages, sports .
Timeline
Bachelor of Business Administration - LOGISTICS MANAGEMENT
WWSB (WARSAW UNIVERSITY OF BUSINESS)
03.2023 -
Bachelor of Business Administration - ECONOMICS
VISTULA UNIVERSITY
10.2021 - 06.2022
Customer service executive
NAMEER NAMMOUR ARCHITECTS & ASSOCIATES'S (NA&A)
07.2018 - 08.2021
Volunteer Support Worker
NIRVANA GENERATION'S
07.2018 - 05.2020
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