Rajesh George Joseph
Wroclaw
Summary
Detail-oriented individual with exceptional communication and project management skills. Proven ability to handle multiple tasks effectively and efficiently in fast-paced environments. Recognized for taking proactive approach to identifying and addressing issues, with focus on optimizing processes and supporting team objectives.
Overview
9
9
years of professional experience
Work History
IT Compliance ,Audit and Risk Analyst
Kyndryl
06.2022 - Current
- Managed and supported the Integrated Management System (IMS) using IBM/Kyndryl tools, ensuring compliance with business and customer requirements.
- Led initiatives to identify and address non-compliance issues, aligning business processes with established policies and industry standards.
- Tracked and analyzed risk and compliance records, including audit findings and KPIs, to monitor and enhance business process controls.
- Facilitated stakeholder meetings to resolve compliance issues, demonstrating strong communication and consulting skills.
- Provided strategic risk management advice to business owners, improving operational efficiency and compliance with industry standards.
- Conducted internal audits and supported external audit preparations, ensuring alignment with ISAE and ISO standards.
- Coordinated compliance efforts across departments and with external vendors, ensuring seamless operations and adherence to regulations.
- Investigated compliance violations and recommended corrective actions, showcasing analytical skills and a structured approach to problem-solving.
- Monitored compliance risks and implemented measures to mitigate potential issues, demonstrating proactive risk management.
- Trained teams on compliance processes and presented compliance activity reports to management, highlighting strong communication skills.
- Maintained a comprehensive compliance database, tracking audits, risk assessments, and compliance activities to support informed decision-making.
ITIL Change Manager
Kyndryl
09.2021 - 05.2022
- Assessing IT infrastructure change activities according to the ITIL process.
- Hosting CAB/TCAB meetings
- Coordinating with project managers/ change owners to resolve issues related with changes
- Evaluate operational performance and provide strategic plan for improvement
- Monitored progress throughout change implementation phases, adjusting timelines as needed based on project requirements.
- Identified impacted parties, business partners and resources required for planned changes.
- Collaborated with cross-functional teams for effective change coordination and implementation
- Creating daily reports and updating the day to day activity status with customer/ service management team
Business Operations Coordinator
Nurilo Holdings
05.2020 - 09.2021
- Assisted in budgeting and forecasting activities by providing accurate historical sales data as a foundation for projections.
- Supported management decisions with timely, accurate, and actionable sales data insights.
- Contributed to the development of long-term strategic plans by analyzing market trends and competitive landscapes.
- Organized company events to boost employee morale, fostering a positive work environment for all team members.
- Managed vendor relationships, negotiating contracts for better pricing and service quality.
- Streamlined business operations by implementing efficient processes and procedures.
- Managed office inventory supplies efficiently while maintaining cost control measures when necessary.
- Generated reports detailing findings and recommendations.
Sales Manager
HSIL
03.2016 - 04.2018
- Managed multiple projects simultaneously, ensuring on-time delivery and exceeding client expectations.
- Increased customer satisfaction through efficient communication and timely project completion.
- Improved sales performance by implementing innovative project management strategies.
- Negotiated advantageous contracts with vendors, reducing costs and improving profit margins.
- Streamlined processes for more effective sales team coordination and collaboration.
- Developed strong relationships with clients to maintain ongoing business opportunities.
Education
MBA -
Anna University
06-2013
Skills
- Cross functional communication
- Stakeholder Management
- IT Service Management
- Project Management
- Sales process and reporting
- Budgeting and forecasting
- Planning and execution
- Risk management
- Strategic planning
- Document management
- Customer relations
- Microsoft office mastery
Languages
Malayalam
Native language
English
Advanced
C1
Polish
Beginner
A1
Timeline
IT Compliance ,Audit and Risk Analyst
Kyndryl
06.2022 - Current
ITIL Change Manager
Kyndryl
09.2021 - 05.2022
Business Operations Coordinator
Nurilo Holdings
05.2020 - 09.2021
Sales Manager
HSIL
03.2016 - 04.2018
MBA -
Anna University
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