Ramzi Zebbiche
Warsaw
Summary
Friendly and empathetic with excellent communication skills, dedicated to providing outstanding service and support. Possesses solid understanding of customer needs and conflict resolution, coupled with strong problem-solving abilities. Aiming to build positive customer relationships and contribute to customer satisfaction and loyalty.
Overview
1
1
year of professional experience
1
1
Certification
Work History
Customer Service Representative, French Speaker
Armatis Polska ( Ryanair Project )
02.2024 - Current
- Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
- Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
- Handled escalated calls efficiently, finding satisfactory resolutions for both customers and the company alike.
- Responded to customer requests for products, services, and company information.
- Identified and resolved discrepancies and errors in customer accounts.
- Analyzing customer complaints to identify trends, root causes, and areas for improvement in service delivery.
- Collaborated with other speakers and professionals to exchange ideas and strategies for more effective public speaking.
- Negotiated speaking fees and contracts, ensuring fair compensation for services rendered.
- Addressed customer inquiries to ensure satisfaction and foster positive service experience.
- Resolved escalated customer issues, restoring confidence in company's commitment to service excellence.
Education
Bechlor in business managment -
Warsaw Managment University
Warsaw05-2026
Skills
- Ability to Work in a Team
- Computer Skills
- Strong Communication Skills
- Problem Solving Skills
- Multitasking Skills
- Excellent Customer Service Skills
- Financial Modeling
- Data Analysis
- Microsoft Office
- Microsoft Excel
- Financial Reporting
Languages
Arabic
French
English
Polish
Certification
- Microsoft Office Specialist (MOS) Certification
Additional Information
Experienced in customer service with a strong focus on French-language support. Skilled in analyzing customer complaints and delivering solutions to enhance customer satisfaction. Multilingual, with proficiency in English, Arabic, and conversational Polish, enabling effective communication in diverse cultural settings.
Timeline
Customer Service Representative, French Speaker
Armatis Polska ( Ryanair Project )
02.2024 - Current
- Microsoft Office Specialist (MOS) Certification
Bechlor in business managment -
Warsaw Managment University
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