Ranjana Basnet
Summary
I am a dynamic individual with an outgoing personality. I enjoy working with all age of
people, and have good communication skill. I have excellent multi tasking skills and am able to apply and adapt myself to different situation.
Overview
1
1
Certification
Work History
Customer Service Desk Associate
Internship
01.2022 - 03.2022
- Trained new associates in company policies and procedures, ensuring consistent quality of customer care.
- Enhanced customer satisfaction by promptly addressing and resolving service inquiries.
- Contributed to the development of training materials designed to enhance service desk associate knowledge and expertise.
- Reduced wait times by efficiently directing calls to appropriate departments for faster resolution.
Education
Bachelor Of Business Administration - Management
Premier College
New Baneshwor, Kathmandu, Nepal2019
Skills
- Active Learning
- Call center experience
- Customer Focus
- Complaint Handling
- Typing Speed
- Customer Service
- Desktop support
- Data Entry
- Language:
- Hindi, English and Nepali
Certification
Training Details:
Basic computer course
I have completed Internship at Rastriya Banijya Bank Ltd. in Katari Branch,Nepal.
Basic, Diploma and Advance in Beauty
Timeline
Customer Service Desk Associate
Internship
01.2022 - 03.2022
Bachelor Of Business Administration - Management
Premier College
Training Details:
Basic computer course
I have completed Internship at Rastriya Banijya Bank Ltd. in Katari Branch,Nepal.
Basic, Diploma and Advance in Beauty
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